My RS* account got a permanent ban for using cheating software on a old-school account...

GetHuman-keanolu's customer service issue with Jagex Ltd. from November 2019

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The issue in GetHuman-keanolu's own words
My RS* account got a permanent ban for using cheating software on a old-school account, however the issue is I don't even play old-school runescape and I certainly haven't used any cheating software on my RS* account, I've spent a lot of time on this account and I would really appreciate if you could take a few moments to look and see if there's anything abnormal about the logins between my old-school account and my RS* account that can be looked into to see if there's any possibility of reversing this so I can have access to my RS* account, if someone else was using my login to play old-school runescape it was certainly without my knowledge and any action can be taken against them. If this is not possible can you at least send me information as to what ip address was used in the old-school account.

GetHuman-keanolu did not yet indicate what Jagex Ltd. should do to make this right.

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Jagex Ltd.

Customer service issue
Reported by GetHuman-keanolu
Nov 23rd, 2019 - a year ago
Not resolved
Seen by 30 customers so far
Similar issue to 136 others
0 customers following this

Timeline

GetHuman-keanolu started working on this issue
Nov 23rd, 2019 3:22am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 23rd, 2019 3:02pm
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 23rd, 2019 3:04pm
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 23rd, 2019 3:04pm
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 23rd, 2019 3:04pm
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:33am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:33am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:33am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:33am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:33am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:34am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:34am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:34am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:34am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:34am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:34am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:34am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:34am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:34am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:34am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:34am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:35am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:35am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:35am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:35am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:35am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:35am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 24th, 2019 6:35am
GetHuman-keanolu indicated the issue is not fixed yet.
Nov 26th, 2019 12:46pm