I have two old school runescape accounts I cannot recover. My main acc cja**** which wh...

GetHuman-cjaa's customer service issue with Jagex Ltd. from August 2019

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The issue in GetHuman-cjaa's own words
I have two old school runescape accounts I cannot recover. My main acc cja**** which when I tried to do a recovery it let me change my password and when I logged in old school runescape with cja**** it was starting me over! I want my old account back. My *nd account is Warhawk**. I went through the recover account procedures through the support and have got multiple denied appeals due to its robotic criteria. I read that the recovery questions have been removed so how does that help me out at all?? I want to get back into the game since I have not played in years and I am having trouble logging on! I need a real live rep to look into this issue please because the recover support through the game is not working for me. I spent years leveling these accounts and do not want to start over. Please help me and thank you in advance for your time and support.

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Jagex Ltd.

Customer service issue
Reported by GetHuman-cjaa
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 61 customers so far
Similar issue to 479 others
0 customers following this
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Timeline

GetHuman-cjaa started working on this issue
Aug 5th, 2019 6:35am
GetHuman-cjaa indicated the issue is not fixed yet.
Aug 5th, 2019 2:07pm
GetHuman-cjaa indicated the issue is not fixed yet.
Aug 8th, 2019 2:03pm

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