Hey there Jagex support team. My older sons old school RuneScape account recently got...

GetHuman-gtoking's customer service issue with Jagex Ltd. from March 2019

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The issue in GetHuman-gtoking's own words
Hey there Jagex support team. My older sons old school RuneScape account recently got banned for macroing*botting as of recently a week ago it was banned for bot busting offence from what he showed me which was not a permanent ban. He was not supposed to be sharing his account with his younger brother although he has been. Apparently he let's my younger son play on his account and as of today I am making sure he never gets on his account or his computer again. My youngest admitted to him and I that he was using software you do not prohibit on the game. If you and your team can allow my oldest son to play on his account once again I will assure you whatever offence that was committed on his account will no longer be allowed to happen again now that he has informed me of what has been going on. Can you please allow him to play on his account again without allowing anybody else to abuse your rules. Please inform me of your decision as he is rather upset and as a parent I'm doing my best for him as my youngest son is being punished for ruining the game for him. *Thank you,*Pamela Krolikowski

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Jagex Ltd.

Customer service issue
Reported by GetHuman-gtoking
Mar 19th, 2019 - 3 years ago
Not resolved
Seen by 40 customers so far
Similar issue to 328 others
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GetHuman-gtoking started working on this issue
Mar 19th, 2019 2:55am