This customer service is less than impressive guys :* my baby brother is only ten (I’m...

GetHuman-baragar's customer service issue with Jagex Ltd. from November 2018

113 similar
0 following
Help with my Jagex Ltd. issue
First: share to improve GetHuman-baragar's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-baragar's next move: go to the Jagex Ltd. help center.
Jagex Ltd. doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-baragar will want to follow the link below to head to their help center. We will check on GetHuman-baragar later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-baragar may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman-baragar's own words
This customer service is less than impressive guys :* my baby brother is only ten (I’m **) and forgot his password on RuneScape and we can’t reset it because we don’t know his previous one (and my appeal was rejected). He was crying on the phone to me because he didn’t want to lose all his money and runes and skills :* I know you guys deal with a lot of hacking but this isn’t the case. We have his email address, I can tell you approximately what his old password is.. *Forcing a little kid who innocently forgot his password to recreate his character (which made him cry) is not a good look for you guys. I just started playing again at the new mobile launch and was about to become a member again but will gladly delete my character and game. This is NOT ok and I can’t even phone anyone and keep getting referred to help forms? I am VERY unhappy. His email is M*****@***.com and his old pass was something along the line of Jagger*****!
GetHuman-baragar did not yet indicate what Jagex Ltd. should do to make this right.
I have an issue with Jagex Ltd. too
How GetHuman-baragar fixed the problem
We are waiting for GetHuman-baragar to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Jagex Ltd.'s attention and get better help faster. Tap below to get started.
Having Jagex Ltd. issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Jagex Ltd. email you?
This email address isn't valid
Follow this issue
See how GetHuman-baragar fixes it.
This email address isn't valid

Jagex Ltd.

Customer service issue
Reported by GetHuman-baragar
Nov 16th, 2018 - 3 mons ago
I have an issue with Jagex Ltd. too
Not resolved
Seen by 6 customers so far
Similar issue to 113 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-baragar started working on this issue
Nov 16th, 2018 6:40pm