* years ago my son was in Belmont Correctional Inst. I bought him a jplayer which he ha...

GetHuman4284485's customer service issue with JPay from January 2020

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The issue in GetHuman4284485's own words
* years ago my son was in Belmont Correctional Inst. I bought him a jplayer which he had an account with alot of music. He then got released on judicial and the prison mailed all his belongings home including the jplayer. After almost a year, he was sent back to Belmont. For a Christmas gift I bought him a second jplayer. The new player wont let him use his account with the music on it. He needs someone to transfer his old account onto the new player so he can use it. I paid ** dollars for a player that only allows him a radio station. Please help us with this issue or if you can't, i need to know how to tell him to return it and get refunded. His name is Ross Weiland inmate *A****** at Belmont Correctional. I am his mother Debra Weiland and you can reach me at **********. He has tried * times to resolve this on his end but with no luck. Please help.

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JPay

Customer service issue
Reported by GetHuman4284485
Jan 23rd, 2020 - 9 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 2142 others
0 customers following this

Timeline

GetHuman4284485 started working on this issue
Jan 23rd 7:00pm
GetHuman4284485 indicated the issue is not fixed yet.
Jan 24th 7:42pm
GetHuman4284485 indicated the issue is not fixed yet.
Jan 24th 7:43pm
GetHuman4284485 indicated the issue is not fixed yet.
Jan 27th 3:57pm