Hello.*I am trying to talk to a human at jpay.com ***-number. Since I am living in Germ...

GetHuman3803064's customer service issue with JPay from October 2019

Help with my JPay issue
The issue in GetHuman3803064's own words
Hello.*I am trying to talk to a human at jpay.com ***-number. Since I am living in Germany I don't have a US phone number I can use. I do have a jpay account for a year. But I need to talk to a representative. *My girlfriend used to be at Hobby Unit,Tx. She was temporary moved to Dallas County Jail, now she is at Plane Unit, Tx. Bad thing is I can't either send emails or transfer money to my girlfriend anymore. I need help. Can you help me please?*Thank you.*Regards *Andy

GetHuman3803064 did not yet indicate what JPay should do to make this right.

How GetHuman3803064 fixed the problem
I finally got a representative on the phone. After trying different ways to get rid off that automated system I must have punched the "*" button on my keypad. That way I got connected to a human. My issue itself it's not solved. My girlfriend who is an inmate at Plane not to talk with the mailroom there. I hope she will able to find out why jpay not working for her at thid point.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common JPay customer problems.
What Do I Do If My Payment Was Declined on Jpay?What Do I Do If I'm Having Problems with My Jpay App?How Do I Recover My Account Access to Jpay?
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Customer service issue
Reported by GetHuman3803064
Oct 21st, 2019 - 3 years ago
GetHuman3803064 shared how to fix
Seen by 5 customers so far
Similar issue to 1913 others
0 customers following this
Items needed
Email address on the account
Name on the account
Phone number on the account
Address on the account


GetHuman3803064 started working on this issue
Oct 21st, 2019 2:40pm
GetHuman3803064 confirmed the issue is fixed. Hooray!
Oct 21st, 2019 7:57pm

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