Hi. Im Jennifer Nelson. I have sent my fiancee several messages over the last ** hours...

GetHuman1829591's customer service issue with JPay from December 2018

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The issue in GetHuman1829591's own words
Hi. Im Jennifer Nelson. I have sent my fiancee several messages over the last ** hours and ZERP of them have been received! This is our only means of communications besides USPS that takes weeks.. Its christmas and my fiancee feels as if i have abandoned him and the lack of delivery of emails is causing distress not just to him but to my RELATIONSHIP! PLEASE ADVISE ME WHAT I NEED TO DO TO ASSIST IN THIS MATTER. We have zero phone nor visitation approval as of yet. I am on a very tight budget since his incarceration and would TRULY appreciate credit for the messages sent from ***** thru ***** as it has been ** ho*rs since any messages have been received by hjm whereas I receive his quickly.. I DO NOT UNDERSTAND AS THIS IS REALLY BAFFELING... *THANK YOU SO VERY MUCH FOR YOUR QUICK RESPONSE AS THIS IS TRULY AFFECTING MY FIANCEE THOMAS AND MY RELATIONSHIP NEFATIVELY WHEN IT DOES NOT HAVE TO!*THANK YOU.*JENNIFER NELSON

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JPay

Customer service issue
Reported by GetHuman1829591
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 346 others
0 customers following this

Timeline

GetHuman1829591 started working on this issue
Dec 26th, 2018 3:40am

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