First of all, Merry Christmas.**My elderly neighbor received a large box from a niece i...

GetHuman1829016's customer service issue with JC Penney from December 2018

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The issue in GetHuman1829016's own words
First of all, Merry Christmas.**My elderly neighbor received a large box from a niece in Seattle with ** items that she was told were purchased from you. They are each wrapped in plastic with the price tags on them. I am assuming the niece purchased them on-line. The box was not from Penney’s as the niece sent other items. There is no shipping list or any instructions how to return them to you. My neighbor is on a limited income and could not afford to return them to her niece in Seattle. We have Penny’s in Minneapolis.**My neighbor is less than a small and they are all large. **What do we do now? There are Penny stores in Minneapolis. Both of us have disabilities and I would try to get us a ride but I wanted to make sure if you would take them back first?**Thank you,**Dee Newell

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JC Penney

Customer service issue
Reported by GetHuman1829016
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 2679 others
0 customers following this
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GetHuman1829016 started working on this issue
Dec 26th, 2018 12:08am

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