My elderly mother and I were trying to check out at our local store this evening, when...

GetHuman-apecrazy's customer service issue with JC Penney from December 2018

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The issue in GetHuman-apecrazy's own words
My elderly mother and I were trying to check out at our local store this evening, when a associate approached us and very rudely told us we could not check out there. She didnt have her closed sign up so we rang the counter bell and she proceeded to tell us we didnt need to do that she could see us. My almost ** year old mother was standing there wearing a full oxygen mask and tank trying to make her purchase when she said sorry she couldn't help us and she needed to walk to the other side of the store to make her purchase. I had to escort her to the car and go back in to make her purchase for her cause she couldn't breathe well enough to do so herself. I am beyond upset and dissapointed in the lack of service we recieved. It is disgusting how she treated a elderly woman wearing oxygen, clearly struggling to finish her christmas shopping in the first place.

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JC Penney

Customer service issue
Reported by GetHuman-apecrazy
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 2647 others
0 customers following this

Timeline

GetHuman-apecrazy started working on this issue
Dec 24th, 2018 1:46am

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