Hello I’ve been dealing with an issue regarding sign in and ordering . This has been...

GetHuman-meowmom's customer service issue with JC Penney Catalog from August 2018

2 views
 | 
21 similar
 | 
0 following
Help with my JC Penney Catalog issue
First: share to improve GetHuman-meowmom's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-meowmom got the right customer help using our suggestion.
Before contacting them, items GetHuman-meowmom may need:
Account holder name, Billing address, Account phone number, and Email address on the account
The issue in GetHuman-meowmom's own words
Hello I’ve been dealing with an issue regarding sign in and ordering . This has been going on for two weeks. I first tried to place an order online. And could not login I try to set my password and I got locked out. I got locked out a few times. I called and spoke with representative she placed my order and try to help me with the issue but she could not help me. Call back a few days later saying issue. This representative offered to put in a ticket to the IT department told me to call back in ** hours. I did it was not rectified. This time I talked to someone else who told me to call back in ** hours. It was still not taken care of. Last night I talked to a supervisor who said that you were extremely busy because the children were getting ready to go back to school. I don’t see how that has anything to do with the IT department. She told me she has no idea when this could be fixed. I told her I’m trying to buy from your company. Why is it so difficult. In the meantime I placed another order on the phone. Can you help me? Marcia Salas
GetHuman-meowmom did not yet indicate what JC Penney Catalog should do to make this right.
I have an issue with JC Penney Catalog too
How GetHuman-meowmom fixed the problem
We are waiting for GetHuman-meowmom to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get JC Penney Catalog's attention and get better help faster. Tap below to get started.
Having JC Penney Catalog issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would JC Penney Catalog email you?
This email address isn't valid
Follow this issue
See how GetHuman-meowmom fixes it.
This email address isn't valid

JC Penney Catalog

Customer service issue
Reported by GetHuman-meowmom
Aug 15th, 2018 - 4 mons ago
I have an issue with JC Penney Catalog too
Not resolved
Seen by 2 customers so far
Similar issue to 21 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-meowmom started working on this issue
Aug 15th 11:02pm