Storm last night at Lawson nsw ****, surge board still ok but the Optimus modem is dead...

GetHuman1757025's customer service issue with Iprimus from December 2018

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The issue in GetHuman1757025's own words
Storm last night at Lawson nsw ****, surge board still ok but the Optimus modem is dead as is my computer and phone line. Printer in the same surge board is fine.*I think lighting has hit the phone line. *When will the phone line be repaired and will you replace the modem at no charge. **********
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Iprimus

Customer service issue
Reported by GetHuman1757025
Dec 14th, 2018 - 9 mons ago
I have an issue with Iprimus too
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Seen by 2 customers so far
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Timeline
GetHuman1757025 started working on this issue
Dec 14th, 2018 8:46am