PLEASE HELP ME! We have now given this pool as a gift to our daughter and family and t...

GetHuman6125790's customer service issue with Intex Recreation from May 2021

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PLEASE HELP ME! We have now given this pool as a gift to our daughter and family and there is a hole in the liner and it will not hold water. It must have been damaged in the box. You have our pictures of the box when it arrived with gashes in it and taped all around as if it had been opened before. Please let me know ASAP that you will be honoring your guarantee with a replacement.**Thank you.**On Friday, February **, ****, **:**:** PM EST, My Quick Buy - Amazon Marketplace ******@***.com* wrote:***Amazon*You have received a message from the Amazon Seller - My Quick Buy*Order ID: ***-*******-*********Count*Product Name and ASIN***product image*Intex **ft X **in Prism Frame Pool Set with Filter Pump, Ladder, Ground Cloth & Pool Cover*ASIN: B**LNDYHBU*Hello, thank you for the kind words. It means alot. Hope you have a great weekend. Thanks again**On Fri, Feb **, **** at *:** AM Brad Billock *n****qj*e-mail address removed** wrote:*Amazon.com*You have received a message.**Order ID: ***-*******-*******:****ASIN*Product Name***B**LNDYHBU*Intex **ft X **in Prism Frame Pool Set with Filter Pump, Ladder, Ground Cloth & Pool Cover*Message:*By the way, this has been an unusually good experience when it comes to dealing with companies on matters like this. You are to be commended. Thanks.**On Friday, February **, ****, **:**:** AM EST, My Quick Buy - Amazon Marketplace **e-mail address removed** wrote:***Amazon*You have received a message from the Amazon Seller - My Quick Buy*Order ID: ***-*******-*********Count*Product Name and ASIN***product image*Intex **ft X **in Prism Frame Pool Set with Filter Pump, Ladder, Ground Cloth & Pool Cover*ASIN: B**LNDYHBU*Hello, ok sounds great we have also made a note in your order. Thanks**On Thu, Feb **, **** at *:** PM Brad Billock *n****qj*e-mail address removed** wrote:*Amazon.com*You have received a message.**Order ID: ***-*******-*******:****ASIN*Product Name***B**LNDYHBU*Intex **ft X **in Prism Frame Pool Set with Filter Pump, Ladder, Ground Cloth & Pool Cover*Message:*Thank you. I will keep this email as proof of the promise that was made. That sounds fair.***On Thursday, February **, ****, *:**:** PM EST, My Quick Buy - Amazon Marketplace **e-mail address removed** wrote:***Amazon*You have received a message from the Amazon Seller - My Quick Buy*Order ID: ***-*******-*********Count*Product Name and ASIN***product image*Intex **ft X **in Prism Frame Pool Set with Filter Pump, Ladder, Ground Cloth & Pool Cover*ASIN: B**LNDYHBU*Hello, yes the owner said we will guarantee it until june **th **** of missing or broken parts please let us know thanks**On Thu, Feb **, **** at **:** AM Brad Billock *n****qj*e-mail address removed** wrote:*Amazon.com*You have received a message.**Order ID: ***-*******-*******:****ASIN*Product Name***B**LNDYHBU*Intex **ft X **in Prism Frame Pool Set with Filter Pump, Ladder, Ground Cloth & Pool Cover*Message:*Did you get me a resolution?***On Tuesday, February **, ****, **:**:** PM EST, My Quick Buy - Amazon Marketplace **e-mail address removed** wrote:***Amazon*You have received a message from the Amazon Seller - My Quick Buy*Order ID: ***-*******-*********Count*Product Name and ASIN***product image*Intex **ft X **in Prism Frame Pool Set with Filter Pump, Ladder, Ground Cloth & Pool Cover*ASIN: B**LNDYHBU*Hello, thank you for the pictures I have sent them to the owner I will get you a resolution tomorrow thanks**On Tue, Feb **, **** at *:** AM Brad Billock *n****qj*e-mail address removed** wrote:*Amazon.com*You have received a message.**Order ID: ***-*******-*******:****ASIN*Product Name***B**LNDYHBU*Intex **ft X **in Prism Frame Pool Set with Filter Pump, Ladder, Ground Cloth & Pool Cover*Message:***On Sunday, February **, ****, *:**:** PM EST, My Quick Buy - Amazon Marketplace **e-mail address removed** wrote:***Amazon*You have received a message from the Amazon Seller - My Quick Buy*Order ID: ***-*******-*********Count*Product Name and ASIN***product image*Intex **ft X **in Prism Frame Pool Set with Filter Pump, Ladder, Ground Cloth & Pool Cover*ASIN: B**LNDYHBU*Hello, I am sorry fo this trouble can you please send us a picture of the boxes. Thanks**On Sun, Feb **, **** at **:** AM Brad Billock *n****qj*e-mail address removed** wrote:*Amazon.com*You have received a message.**Order ID: ***-*******-*******:****ASIN*Product Name***B**LNDYHBU*Intex **ft X **in Prism Frame Pool Set with Filter Pump, Ladder, Ground Cloth & Pool Cover*Message:*We received this pool today and it looks like the top has been opened and re-taped. This is a gift we are not giving to recipient until May, but we had to order now because pools were so scarce last summer. We do not want to open and check contents for missing parts because we may not get it all back in box to send it to them. Can you give me some kind of guarantee that I will be able to get any parts missing for not additional cost if the recipients find all is not there in the spring? Both the pool box and the ladder box have holes in them.**We do not want to ship this back now. We just want confirmation from your company that we can get any missing parts when this gift is opened in the spring, *Was this email helpful?*No Response Needed*Report questionable activity**amazon*facebook*amazon*twitter*amazon*pinterest*amazon*instagram*Copyright **** Amazon, Inc, or its affiliates. All rights reserved. Amazon.com , *** Terry Avenue North, Seattle, WA *****-*****For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.**We want you to buy with confidence anytime you purchase products on Amazon.com . Learn more about Safe Online Shopping and our safe buying guarantee.***commMgrTok:A********IO******WMLC**Did this solve your problem?*Yes**No*Report questionable activity**Amazon**facebook**twitter**pinterest**instagram*Copyright **** Amazon, Inc, or its affiliates. All rights reserved. Amazon.com , *** Terry Avenue North, Seattle, WA *****-*****For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.**We want you to buy with confidence anytime you purchase products on Amazon.com . Learn more about Safe Online Shopping and our safe buying guarantee.***commMgrTok:A********FKPALXI*KJFO**Was this email helpful?*No Response Needed*Report questionable activity**amazon*facebook*amazon*twitter*amazon*pinterest*amazon*instagram*Copyright **** Amazon, Inc, or its affiliates. All rights reserved. Amazon.com , *** Terry Avenue North, Seattle, WA *****-*****For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.**We want you to buy with confidence anytime you purchase products on Amazon.com . Learn more about Safe Online Shopping and our safe buying guarantee.***commMgrTok:A*******D*HPJ*ADU**Q**Did this solve your problem?*Yes**No*Report questionable activity**Amazon**facebook**twitter**pinterest**instagram*Copyright **** Amazon, Inc, or its affiliates. All rights reserved. Amazon.com , *** Terry Avenue North, Seattle, WA *****-*****For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.**We want you to buy with confidence anytime you purchase products on Amazon.com . Learn more about Safe Online Shopping and our safe buying guarantee.***commMgrTok:A********RIMVPRNB*VXL**Was this email helpful?*No Response Needed*Report questionable activity**amazon*facebook*amazon*twitter*amazon*pinterest*amazon*instagram*Copyright **** Amazon, Inc, or its affiliates. All rights reserved. Amazon.com , *** Terry Avenue North, Seattle, WA *****-*****For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.**We want you to buy with confidence anytime you purchase products on Amazon.com . Learn more about Safe Online Shopping and our safe buying guarantee.***commMgrTok:A********K***TVNGZF*Y**Did this solve your problem?*Yes**No*Report questionable activity**Amazon**facebook**twitter**pinterest**instagram*Copyright **** Amazon, Inc, or its affiliates. All rights reserved. Amazon.com , *** Terry Avenue North, Seattle, WA *****-*****For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.**We want you to buy with confidence anytime you purchase products on Amazon.com . Learn more about Safe Online Shopping and our safe buying guarantee.***commMgrTok:A********L**OCVZAGJOW**Was this email helpful?*No Response Needed*Report questionable activity**amazon*facebook*amazon*twitter*amazon*pinterest*amazon*instagram*Copyright **** Amazon, Inc, or its affiliates. All rights reserved. Amazon.com , *** Terry Avenue North, Seattle, WA *****-*****For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.**We want you to buy with confidence anytime you purchase products on Amazon.com . Learn more about Safe Online Shopping and our safe buying guarantee.***commMgrTok:A*********VE*OPOLGSUO**Did this solve your problem?*Yes**No*Report questionable activity**Amazon**facebook**twitter**pinterest**instagram*Copyright **** Amazon, Inc, or its affiliates. All rights reserved. Amazon.com , *** Terry Avenue North, Seattle, WA *****-*****For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.**We want you to buy with confidence anytime you purchase products on Amazon.com . Learn more about Safe Online Shopping and our safe buying guarantee.***commMgrTok:A********ASHF*I**QXZE**Was this email helpful?*No Response Needed*Report questionable activity**amazon*facebook*amazon*twitter*amazon*pinterest*amazon*instagram*Copyright **** Amazon, Inc, or its affiliates. All rights reserved. Amazon.com , *** Terry Avenue North, Seattle, WA *****-*****For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.**We want you to buy with confidence anytime you purchase products on Amazon.com . Learn more about Safe Online Shopping and our safe buying guarantee.***commMgrTok:A*********PYUPL**IZT***Did this solve your problem?*Yes*No*Report questionable activity**Amazon**facebook**twitter**pinterest**instagram*Copyright **** Amazon, Inc, or its affiliates. All rights reserved. Amazon.com, *** Terry Avenue North, Seattle, WA *****-*****For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.**We want you to buy with confidence anytime you purchase products on Amazon.com. Learn more about Safe Online Shopping and our safe buying guarantee.***commMgrTok:A*******KC*B**C*GAHJ** is what I am addressing:

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Intex Recreation

Customer service issue
Reported by GetHuman6125790
May 29th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 175 others
0 customers following this

Timeline

GetHuman6125790 started working on this issue
May 29th 12:06pm

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