*resolved* Bad pump (impeller rod)

GetHuman-robday's Complaint issue with Intex Recreation from June 2019

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The issue in GetHuman-robday's own words
Get a replacement water pump ... *resolved* On an intex inflatable hot tub, the water pump motor keeps malfunctioning (broken impeller rod)
They make you wait ** min all the while having your hold music consist of telling you that your warranty probably doesn’t apply.
They’re sending a new pump (supposedly)***resolved**After waiting ** min on hold and being told over and over via recorded message (their hold message) that my warranty probably didn’t apply so don’t bother, I eventually got a person. She was actually pretty friendly but the questions clearly had right or wrong answers in order to get any help. *Bottom line, make sure you tell them that “of course you never opened anything up” because that’ll of course void the warranty. *Anyway, they honored my warranty and sent out a new pump. The package included a whole new water pump (just the actual small black pump, not the entire control assembly) and included the specialized tool to install the power plug (cannon plug) as well as a wrench to tighten the pipe fitting. *Anyway, the new pump resolved it for now. We’ll see how long this pump lasts.
We’re a customer and we buy plenty of intex products.
The impeller Rods can be replaced but they last progressively less time. Like days.
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Intex Recreation

Pure spa hot tub
Complaint issue
Reported by GetHuman-robday
Jun 28th, 2019 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 293 others
0 customers following this
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Timeline

GetHuman-robday started working on this issue
Jun 28th, 2019 7:47pm
GetHuman-robday indicated the issue is not fixed yet.
Jul 2nd, 2019 12:41am
GetHuman-robday indicated the issue is not fixed yet.
Jul 2nd, 2019 12:43am
GetHuman-robday confirmed the issue is fixed. Hooray!
Jul 11th, 2019 12:38am

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