I got an email asking me to verify my Instagram account so I did this and changed my pa...

GetHuman-ghialawl's Recover Account issue with Instagram from October 2020

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The issue in GetHuman-ghialawl's own words
I was trying to access my account. ... I got an email asking me to verify my Instagram account so I did this and changed my password as they suggested. A few days later Instagram deactivated my account for security reasons I assume. When I try to log in they say my information will be reviewed and if they can confirm it’s me I’ll be logged back in, in approximately ** hours time. This happened * days ago. My mobile number and email address are registered to my account so there is evidence that it is me.
This was especially frustrating because I have years worth of photos on Instagram and it’s the app that I use most on a daily.
They could make this right by investigating my info connected to my account and making me verify that it’s me.
I have been a customer to Instagram for *** years now and I didn’t expect something like this to happen all of a sudden.
I have tried waiting the ** hours to see if it would be fixed but unfortunately I’m still locked out of my account.
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Instagram

Instagram
Recover Account issue
Reported by GetHuman-ghialawl
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 34771 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-ghialawl started working on this issue
Oct 2nd, 2020 11:07pm
GetHuman-ghialawl indicated the issue is not fixed yet.
Oct 3rd, 2020 10:32am
GetHuman-ghialawl indicated the issue is not fixed yet.
Oct 3rd, 2020 10:35am
GetHuman-ghialawl indicated the issue is not fixed yet.
Oct 3rd, 2020 10:38am
GetHuman-ghialawl indicated the issue is not fixed yet.
Oct 3rd, 2020 10:42am
GetHuman-ghialawl indicated the issue is not fixed yet.
Oct 3rd, 2020 10:53am
GetHuman-ghialawl indicated the issue is not fixed yet.
Oct 3rd, 2020 10:55am
GetHuman-ghialawl indicated the issue is not fixed yet.
Oct 3rd, 2020 11:00am
GetHuman-ghialawl indicated the issue is not fixed yet.
Oct 3rd, 2020 11:38am
GetHuman-ghialawl indicated the issue is not fixed yet.
Oct 3rd, 2020 12:01pm
GetHuman-ghialawl indicated the issue is not fixed yet.
Oct 3rd, 2020 12:01pm
GetHuman-ghialawl indicated the issue is not fixed yet.
Oct 3rd, 2020 12:25pm