Hey, a few days ago I lost access to my Instagram account due to having two face authen...

GetHuman-m_awabid's customer service issue with Instagram from October 2020

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Help with my Instagram issue
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The issue in GetHuman-m_awabid's own words
Hey, a few days ago I lost access to my Instagram account due to having two face authentication on. I managed to authenticate myself through txt message first but they also needed a authenticatation through email. Now they have the first letter of my email and last letter but I don’t know what the email is in order for me to log into the email And authenticate myself. I contacted Instagram they asked if I could send them a photo of myself with a code in order to make sure it’s me. I did they gave me an option page to change my password which I did but Stil can’t access the account unless it i authenticate myself through that email. Is there anyway they can provide me with which email*I used so I can login to it an authenticate myself. Thanks

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Customer service issue
Reported by GetHuman-m_awabid
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 34772 others
0 customers following this


GetHuman-m_awabid started working on this issue
Oct 2nd, 2020 3:37am