Instagram Customer Service Issues

I have been experiencing difficulty accessing my account since yesterday. I have been reaching out for support via email since 9 a.m. today. Despite following the steps to reset my password with a strong one, I am uncertain whether the reset was successful. Every attempt to access my account prompts for a code to be sent to my phone number. Despite the system indicating that the code was sent, I have not received it. This issue has been challenging, and I am starting to regret using two-step verification, despite never encountering problems with it before. I have also sent a photo along with the code [redacted], my username, and my face to the support team as requested to verify my ownership of the account.

I am facing issues logging into my Instagram account. When attempting to log in, it says "no user found." I have tried my email, phone number, and username without success. Additionally, my linked Facebook account is disabled, blocking access. My accounts hold cherished memories. Please reconsider reinstating my Instagram account using the following details: -------------------------------------- Name: J.S. Username: jeelani9211 Email: [redacted] Phone: [redacted] ------------------------------------- I have tried to submit a review form but encounter an error advising me to log in, which I cannot do. I am attaching my photo and identity proof for verification. Kindly assist me in this matter. Thank you. 🙏🙏

My account was blocked for a week because I tried out websites that could increase my likes and followers. I understand why it was blocked, and I haven't visited those sites since realizing it violated the guidelines. Then, I got blocked for two more weeks because I couldn't recall my old password, even though I used Facebook to log in. During the ban, I wanted to show my support for Black Lives Matter and share videos of me playing the guitar, which helps with my depression and anxiety. Not being able to do so has been tough on my mental health. I would really appreciate it if you could lift the restrictions on my account to post, like, and follow others, as it's crucial for my well-being. I apologize for the inconvenience, but this is important to me!

Hello Instagram! I urgently need your help. My account is hibayoussef5, with 120K followers. It has been hacked for the fourth time by the same person who keeps changing the name. Every time I try to recover it, he hacks it again because he has a trusted account. I am willing to go to any lengths to prove my identity, even with a video call. Please help me regain access to my account. The hacker is using the account [redacted] Please shut him down so I can recover my account. It seems like he may have gained access through my stolen passport information. Thank you for your assistance.

To whom it may concern, Hello, I recently disabled my Instagram account approximately two weeks ago. However, upon trying to log back in, I am facing an issue where I am unable to refresh my feed or view any content within the account. Despite being able to successfully sign in, I keep receiving an error message stating "Couldn't refresh feed." This situation is concerning as it seems like my account may have been compromised or hacked. I kindly request assistance in resolving this matter promptly so that I can regain access to my account and resume its normal functioning. Username: nickvernace85

Dear Sir, I am writing to report that my phone was stolen this morning, and the individuals who found it engaged in suspicious activity on my Instagram and Facebook accounts, resulting in the disabling of my Instagram account. My Facebook and Instagram accounts contain important documents and a collection of old and new photos. I humbly request the reactivation of my accounts. I assure you that I have always abided by the community guidelines and have no history of spreading hate speech. I deeply regret this unfortunate incident, and I believe it was not my doing. As a loyal customer, I implore you to reconsider and reactivate my accounts. I have provided my details below for your reference: Email ID: [redacted] Contact Number: +91-[redacted] Country: India Instagram account: Prem Hindustani Facebook account: प्रेम हिन्दुस्तानी Thank you for your understanding and assistance. Warm regards, Prem from India

My account has been compromised! I received an email alerting me that someone on a Samsung device is accessing my account and posting sensitive content. The email I provided notified me that an unknown device logged into my account. When I attempted to log back in, I was unexpectedly logged out and my account was disabled without any explanation. I am certain this is an error, and I am becoming anxious for my safety as I have important personal data stored there. This account is crucial for my business activities, and it took considerable time to build. I encountered no issues until this recent intrusion. I sincerely hope my plea is reviewed. Thank you, Facebook Team. Sincerely, @itsallonsight

Hello, I manage the account @itsallonsight and I am facing an unfamiliar issue. It seems like there might have been a mistake in disabling my page because I have not received any warnings or had any posts removed for several months. I am both shocked and upset that Instagram, the platform I have chosen to grow on, has abruptly removed my page without any proper explanation. I have dedicated a great deal of time, effort, and money into my page, intending to bring joy to my followers through entertainment and humor. Since none of my posts were taken down, I assumed all was well. I have always aimed to comply with the terms and conditions and community guidelines, and if I have unintentionally violated any, I sincerely apologize. I am hopeful for a positive response as I had envisioned a long and prosperous future on Instagram. Today is indeed a sorrowful day for @itsallonsight.

Hello, I am writing to express my deep concern about a post depicting me without my consent and presenting me in an inaccurate manner. The image in question shows me sampling grapes in a store, which I had actually purchased. Although the situation was unintentional, I want to clarify that I am a responsible shopper, especially during these challenging times. I kindly request for this post to be removed as I am not active on social media and find this portrayal unfair. Please contact my daughter via email as I do not engage in social platforms and solely use a basic phone for communication purposes. She will assist in addressing this issue. Thank you for your understanding. Miss E. Beach

Hello Instagram and Facebook Team, I've been an avid user of Instagram for the past 5 years under the username "harshitajadiya_". I've always appreciated and enjoyed using the platform, recommending it to loved ones as the best and safest option. However, I was shocked when my official Instagram and Facebook accounts were disabled without any prior warning or explanation. I have maintained a clean profile, never sharing any harmful or offensive content. I kindly request the restoration of my 4-year-old Instagram account and my 8-year-old Facebook account. I urge you to address this matter promptly and help me regain access to my accounts. Thank you for your assistance. Please restore my Instagram and Facebook accounts. Email: [redacted] Instagram username: harshitajadiya_ Facebook account name: Harshita Jadia I appreciate your help, Team.

I temporarily disabled my Instagram account and now I can't access it. My account is not linked to Facebook, so the only way in is through two-factor authentication. Even after trying the codes sent to my phone and email, all I see is a black screen. Instagram's support has been unhelpful, as reset password attempts and login links are not working. I've filled out support forms with no response. Any suggestions on how to proceed would be appreciated. I believe Instagram should allow reactivation via email or bypass two-factor authentication for temporarily disabled accounts. I'd like to bypass the two-factor authentication step for disabled accounts or have this bug fixed entirely.

Hello, I wanted to bring to your attention an issue with a page that goes by the name @ladyauthentic on Instagram, which has since changed to @womendesignergear. This page has engaged in fraudulent activity, leading me to be a victim of their scam. They misrepresented their merchandise, falsely claiming to sell and ship products that never actually arrive. Despite my attempts to reach out for a refund through Cash App, I have been blocked from all communication channels including my personal page @missdojane, business page @shopdojane, and even a fake account I created to address the situation. This scam has caused me financial loss, and I fear that others might fall victim to their deceitful practices as well. I have evidence in the form of screenshots to support my claims and I urge for the removal of their page to prevent further harm to unsuspecting individuals.

Hello, my name is Maya, and I have recently become aware of an account created by a fellow student at my school that has been posting inappropriate content and hurtful comments about me and other girls from our school. I have already reported the account to Instagram, but the process of review may take some time. Although the person who created the account has removed the posts after a warning, the bio still encourages the submission of rumors and offensive content about girls from our school. I am concerned that if the account remains active, it may lead to further distress for someone in the future. I kindly request if you would consider taking down the account immediately to prevent any more distress or potential bullying before it escalates. If this is not possible, I understand that involving the authorities may be necessary. Thank you for your assistance. Maya D.

Hello, there is a concerning situation I need help with regarding an Instagram account using my photos without consent. I have noticed that the account @ariya.kare is using my photos from my account @sammi.sweets without permission. This has made me feel uncomfortable, and I have had to set my account to private. The photos include images of me, my friends, and my mother, which I want to be removed from Instagram. Despite reporting this account multiple times, it has not been taken down, which goes against your community guidelines. I am worried because this user is pretending to be me and has even tagged my workplace, creating a distressing situation. It is crucial to address this issue promptly as it could have negative repercussions on my professional reputation. Thank you for your assistance, Sam M.

My Instagram account has been banned for one week due to a violation of community guidelines. The ban was scheduled to be lifted on the 22nd. However, upon trying to log in again, I was prompted to change my password. Unfortunately, I cannot change my password as the One-Time Password (OTP) needed is being sent to an old email address I no longer have access to. The email linked to my account now is [redacted], and I require the OTP sent to this email to reset my password. I am seeking assistance to link my new email address to my Instagram account so I can reset my password and regain access. I appreciate any help you can provide. Thank you.

My usual Instagram profile, cutts.art100, has disappeared and has been replaced by an older one, cutts287, which I don't remember creating. The new profile does not have any of my posts, but it has my photo and name, Adam Cutts. When I search for my regular profile, cutts.art100, it's still online, but I can't seem to recover it with my posting history intact. This change happened today unexpectedly.

I need help with my Instagram accounts. One was created in [redacted] and the other a year ago. When I log in from my phone or tablet, everything works fine. However, when I log in from a PC on either account, only in my second account can I access my direct messages. Both accounts are "Creator" accounts and were created the same way. It's puzzling why this difference exists. I primarily use the first account, but the DMs are only accessible on the second one from the PC or laptop. Your assistance in understanding or resolving this would be greatly appreciated. Thank you.

I was recently logged out of my account roughly a week ago due to issues with two-factor authentication. Despite generating codes successfully, I was unable to log in, and my DuoMobile account was deleted. I've been struggling to regain access all week but am stuck as it requires the two-factor authentication codes. I have my username, password, and the same phone number as before. I've been reaching out via email to Instagram/Facebook, providing verification of my ownership, but haven't received a response. I would appreciate any assistance you can offer in recovering my account. Thank you. Best regards, Andre

Dear Support Team, I have written numerous emails to reactivate my personal account as it contains important documents and pictures. Unfortunately, my account was disabled because my children were using my Facebook and Instagram profiles. Please reactivate my account so I can access it. I have provided all the necessary information in previous emails as requested. I assure you that I have never engaged in such activities before, dating back to when I first started using Facebook in [redacted]. Please review my account and proceed with reactivation. I have been feeling quite saddened lately as I am unable to communicate with my friends whom I connected with through your platform. I eagerly await to hear that my account has been reactivated. Thank you. Account Details: Email: [redacted] Username: Maddy.plb Display Name: Prem Hindustani Phone Number: +91-[redacted] Thank you, Prem Gurgaon, India

Hello, my name is Kayla, and I am experiencing a significant issue. Earlier this month, I mistakenly linked the wrong email address to my Instagram account. Despite the account prompting me to add an email address for security, I ended up locking myself out by adding the incorrect one. Although I am certain that I linked my phone number to the account, I am still unable to access it. The individual using the incorrect email now has control over my account, and I am unable to regain access. I tried reaching out to Instagram, following their instructions, but it has been almost a month without any resolution. I am willing to provide any necessary proof, such as photos of myself, to confirm my ownership of the account. Ultimately, I urgently need to regain control over my account as my privacy is compromised, and I am unable to delete it. Your assistance in this matter would be greatly appreciated.