Instagram Customer Service Issues

Archive 150

The following are issues that customers reported to GetHuman about Instagram customer service, archive #150. It includes a selection of 20 issue(s) reported February 7, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have a concern regarding an account that was mistakenly removed. The user, with the Instagram handle imnothalsey and approximately 36,[redacted] followers, was reported for impersonating a famous individual. However, she claims that she gave proper credit and was not violating any rules. There is evidence that the report might have been made maliciously by someone who had a personal issue with the account owner. I possess a screenshot of the individual boasting about getting the account removed intentionally. I kindly request that the situation be reviewed, and the account reinstated if it was unjustly removed.
Reported by GetHuman4338659 on vendredi 7 février 2020 18:16
I am a victim of a scam where the user "Verified_instant_" promised to verify my account with a blue certified check for $[redacted] on Instagram. After sending the money, he did not follow through and continues to communicate in a foreign language. I request the removal of this user to protect others from falling victim to similar scams. Is there a way to file a claim to recover the lost money?
Reported by GetHuman4339462 on vendredi 7 février 2020 22:09
I received a notification that my account was compromised and was prompted to reset the password, which I did. Despite changing the password, I am unable to log in. A message stating "suspicious login attempt" from Chicago appeared, locking me out of my account. Although I completed the password reset, I haven't received the security code on my phone after waiting for a few minutes. My friend confirmed that my account was intact, but I still cannot access it. I attempted to create a new account, but encountered an error message stating, "unable to create account" and advised me to check my internet connection, which is working fine. I have been trying to resolve this login issue for about two days now. Any assistance would be appreciated.
Reported by GetHuman4339556 on vendredi 7 février 2020 22:43
I have recently been disabled by Instagram for reasons that are unclear to me. I have maintained this fan page for over two years. Millie Bobby Brown even followed my account, and I was only posting positive content about her. I never intended to impersonate anyone, and her following my account should attest to that. This account is extremely important to me, serving as a vital escape from my struggles with mental health, particularly my anxiety. Being a fan of Millie, I admire her for who she is. Therefore, I kindly request to have my account reinstated as it greatly contributes to my happiness and well-being. Thank you in advance, Katelin W.
Reported by GetHuman4339614 on vendredi 7 février 2020 23:00
We are currently facing difficulties with our Instagram account. Despite having the correct username and password, as well as being linked to our Facebook page, we are unable to access the account. Instagram requires verification via SMS, but the registered phone number has an incorrect area code. The verification code is being sent to an old number we can still access, but we are not receiving the text. We have followed the steps from Instagram's help center, but have not received any assistance. We are seeking guidance on how to resolve this issue or be directed to the appropriate representative for assistance. Your help in this matter would be greatly appreciated.
Reported by GetHuman4339396 on vendredi 7 février 2020 23:14
I forgot my old email password and now my Instagram account is temporarily locked for security reasons. The suspicious activity on my account is likely due to falling victim to a phishing attack. In the following steps, I will need to verify my identity to regain access and secure my account.
Reported by GetHuman4340043 on samedi 8 février 2020 01:55
My Instagram account was compromised over two weeks ago. The hacker changed my email, username, and password, locking me out of my own account. Despite multiple attempts to contact Instagram's help center, I have not received any assistance. I am hesitant to create a new account as the hacker has access to my personal information and photos, posing as me on my original profile "hree_6_maffia" which is still active. I am determined to regain access to my account and remove the fraudulent user.
Reported by GetHuman-jmaffia on samedi 8 février 2020 05:41
On January 21, [redacted], my Instagram account was hacked. The hacker changed my email, username, and password, leaving me unable to access my own profile. Despite my attempts to contact Instagram for help, I have received no assistance. The hacker is using my account with a new username and I am at a loss on how to retrieve it. I fear for the security of my personal information and photos being in the hands of a stranger from Russia. Creating a new account seems pointless without resolving this issue. I am in urgent need of help to regain control of my hacked account.
Reported by GetHuman-jmaffia on samedi 8 février 2020 06:14
A couple of weeks ago, my Instagram account was compromised. The hacker altered my email, phone number, and username. I managed to recover access by using the original email affiliated with the account to request a password reset. Following that, I changed my password and set up two-factor authentication. However, this past Monday, I found myself logged out yet again with the new password failing to work. When attempting to reset the password, the link is being sent to an unfamiliar email address. The system indicates there is no account associated with either my email or phone number, despite me not receiving any notifications about these details being modified. I suspect another breach has occurred, although the hacker hasn't made any changes to my Instagram profile during the week since I got locked out.
Reported by GetHuman-lararose on samedi 8 février 2020 06:17
Hello team, My account, utkarsh_agarwal_official, has been disabled. A friend sent me a video on WhatsApp and asked me to forward it to Ashish. As soon as I sent the video, my Facebook and Instagram accounts got disabled. You know how naughty friends can be. Please enable my account, and I apologize for any trouble. I assure you this won't happen again. Sorry sorry sorry sorry sorry.
Reported by GetHuman-utkar on samedi 8 février 2020 07:16
I was told to share a video on Instagram promising cashback, but my account got blocked after sending the video. I use this account daily for work, but now it's disabled. I need Instagram to unblock my account as other apps like Facebook, PUBG, and 8Ball Pool are also affected, showing violation notifications. I believe I was tricked, and I'm facing the consequences. I hope for a resolution soon. My username is sumit.chaudharyy, and I am an Indian residing in Indore, Madhya Pradesh ([redacted]).
Reported by GetHuman4340537 on samedi 8 février 2020 08:14
Dear Sir/Madam, I am writing to inform you that my Instagram account, mohsin__shaikh__, has been disabled and I am unsure of the reason behind this action. A video that went viral on Instagram and WhatsApp was sent to me by another user, and shortly after receiving it, my account was disabled. I want to clarify that I do not share any content related to social or political issues, nor anything violent. I kindly request Instagram's assistance in restoring my account promptly. I believe it's important for users to be notified before their accounts are disabled, especially if they are not intentionally violating any policies. I am hopeful for a positive response from Instagram soon. Thank you for your attention to this matter.
Reported by GetHuman-smohsin on samedi 8 février 2020 08:36
I would like to share my Instagram account with you - you can find me at @_a_z_h_a_r_s_h_a_i_k_h_. Recently, a friend pranked me by sending a video on WhatsApp and requested that I post it on Instagram. Unfortunately, after doing so, my account was disabled. I have attached screenshots of my account and the conversation with my friend. I sincerely apologize for any inconvenience caused. Kindly assist me in restoring access to my account promptly.
Reported by GetHuman4340914 on samedi 8 février 2020 13:50
My Instagram account got disabled due to an account that was linked to it. I lent my phone to a friend to log in to his Instagram, forgetting to log him out. His account was supposed to be disabled, but it led to the disablement of my account as well. I am extremely frustrated because I am not at fault, yet I lost access to my Instagram. Despite sending several emails to Instagram, none have been reviewed and seem to have been glanced at by an automated system.
Reported by GetHuman-edenarmo on samedi 8 février 2020 16:54
I recently set up two-factor authentication for my Instagram account. While confirming my phone number went smoothly, I encountered an issue when verifying my email. Despite attempting to enter the code, I did not receive it. Consequently, I am unable to access my Instagram account beyond the verification page. I now realize there might have been a mix-up with the email address. I'm hoping to disable two-factor authentication, as this situation is preventing me from logging in successfully. Once this is resolved, I should be able to regain access to my account. Thank you for your assistance.
Reported by GetHuman4331061 on samedi 8 février 2020 17:48
Whenever I try to log in to my Instagram account, a prompt requesting a security code linked to an old email address appears. Despite my attempts, I never receive the code. I have tried the SMS alternative, but the codes provided do not work. I have also attempted logging in from various devices, web browsers, and IP addresses, with no success. Even reaching out from a different account to publish images fails to make any change. The email associated with the account has been reactivated and tested for functionality but still does not receive any messages from Instagram. As this account is essential for my business, I am uncertain how to proceed. Your assistance is appreciated. Thank you.
Reported by GetHuman4341531 on samedi 8 février 2020 18:11
Every time I try to log in to my Instagram account, I keep getting prompted to enter a security code that was supposedly sent to an email address I***@j*****.com. However, I never receive this code. I've attempted the SMS option sporadically, but even when it works, the code provided does not unlock my account. I am certain my password is correct. Despite trying various solutions like different IP addresses, incognito browsing, and different devices, no luck. The email account linked to the code request is now active and functional, but I have not received anything from Instagram, not even in the spam folder. This situation is critical because it is my business account. I simply need access to the passcode sent a week ago. Thank you.
Reported by GetHuman4341531 on samedi 8 février 2020 18:12
I am concerned about the Instagram user @qiong_qiao whom I need to report. They have been harassing me by posting content of me without my knowledge, which I learned from a friend who follows them and shared a screen recording. Additionally, I have received messages from unknown accounts regarding the posts about me. Their bio contains racist content, and they used to attend the same school as me, Edmund Campion. Due to his racist behavior and threats, I had to change schools, and he was moved by the school authorities when they became aware of the situation. I request that the account be removed to prevent further distress, as I have struggled with suicidal thoughts due to the impact of his actions.
Reported by GetHuman-oliversr on samedi 8 février 2020 18:52
Today, I was out with my mum at a cafe when a woman approached us asking for money. Despite explaining that we didn't have any change, she somehow managed to steal my phone without my knowledge. By the time I realized it was missing, she had disappeared. I encountered two police officers, but they couldn't do much since she was long gone. As a beauty blogger on Instagram, I'm concerned about my account being inactive due to this incident. I've tried logging in from my mum's phone, but the two-way authentication on my account requires a text message that I can't receive without my phone. I also stored important codes in the notes section of my phone, making it harder to recover. Please assist me urgently in regaining access to my Instagram account (@rosabarzz). Your help is crucial as I can't remember any of the codes.
Reported by GetHuman-rosanja_ on samedi 8 février 2020 19:03
I am Jackson Tucker, and I am experiencing difficulties reactivating my Instagram account. Initially, I intended to disable my account temporarily, but unfortunately, I ended up deleting it entirely. Retrieving my Instagram account is crucial for various reasons, and I am eager to have it restored promptly. My username is Jackson.tucker, and I have both my password and access to the email associated with my account. I anticipate your prompt assistance.
Reported by GetHuman4341914 on samedi 8 février 2020 20:36

Help me with my Instagram issue

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