I was hacked last night (********), I was able to get back into my account, but now I w...

GetHuman4145558's Report a Problem issue with Instagram from December 2019

Help with my Instagram issue
The issue in GetHuman4145558's own words
I was hacked last night (********), I was able to get back into my account, but now I was logged out again and it’s saying I need to help secure that I own the account, I click the help secure button but it goes to the help center with common questions, or when I try logging in it glitches or says “error challenge required”, i’ve tried a different device and different wifi, i’ve deleted the app and re-downloaded it and it’s still saying the same thing, i’ve tried resetting my password too and that doesn’t do anything. When I do the need more help option on my boyfriends account it doesn’t go to the help center like it does for my account, it goes to sending a code to either his phone or email to secure his account. I am really frustrated because I don’t know what else to do. Please I need help.

GetHuman4145558 did not yet indicate what Instagram should do to make this right.

How GetHuman4145558 fixed the problem
After I created a new account and was using it for an hour I decided I’d try logging in one more time and then it worked, it finally had the option to send my email a code to use to secure my account.
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Instagram

Report a Problem issue
Reported by GetHuman4145558
Dec 24th, 2019 - 10 months ago
Fixed
GetHuman4145558 shared how to fix
Seen by 3 customers so far
Similar issue to 29117 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman4145558 started working on this issue
Dec 24th, 2019 4:14am
GetHuman4145558 confirmed the issue is fixed. Hooray!
Dec 24th, 2019 4:37pm