To answer your questions:***) I can not get back into my instagram business account (us...

GetHuman-kellyzar's customer service issue with Instagram from October 2018

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The issue in GetHuman-kellyzar's own words
To answer your questions:***) I can not get back into my instagram business account (username of wildrosemassage) for over a year. I have been using my personal one but have been trying various methods and nothing has worked from all the help centers suggestions. The problem is that my username account is linked to my phone number * (***) ***-****, and I am supposed to be receiving a password reset through txt which I am not. It says it sends it but I never receive anything every time. I can not log into my account through fb or email because both of those are linked to my other personal account. The only way to get in that I know of is via txt message and I don’t receive a message, and I don’t have a backup way to reset other than this. I don’t remember the date I last accessed it but it’s been well over a year. ***) My username is wildrosemassage and my phone number for this is *-***-***-****. Again, I don’t have an email linked to this account. Since it’s my business Instagram it has my website link on it as well as my full name if you need this for further verification I can send that as well.***) for this specific account wildrosemassage is the only username I have used. **Is it possible to send a password reset through email or another method other than phone since it’s not working? Please get back to me as soon as you can.
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Instagram

Customer service issue
Reported by GetHuman-kellyzar
Oct 13th, 2018 - a mon ago
I have an issue with Instagram too
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Seen by 1 customer so far
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-kellyzar started working on this issue
Oct 13th 3:44am