Instagram won’t send me the security code that I need to access my account

GetHuman-caneshoc's customer service issue with Instagram from September 2018

118 views | 15324 similar | 1 following
Help with my Instagram issue
GetHuman-caneshoc's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-caneshoc will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-caneshoc can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-caneshoc's own words
I was trying to get the security code that I need to access my account ... Someone hacked into my Instagram and changed the password. I contacted Instagram and was able to change my password. However, I also need a security code to access my account and the code isn’t being sent. It is the correct email address but i have never received the code. I tried filling out the forms on Instagrams help website but every time I get an email to reset my password, which does not help since I need the security code. The forms that i filled out were the ones that you are supposed to fill out when your account gets hacked. I would just like Instagram to send me a security code so i can access my account.
This was especially frustrating because it is the right email but I am not receiving the security code.
They could make this right by sending me the security code so i can access my account
I have had Instagram for years now and I use it daily
I’ve filled out multiple forms on the Instagram help center website but nothing has been done. I have only received emails to reset my password, which is not helpful
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I filled out the Instagram help form on my phone and computer multiple times
Customer service issue
Reported by GetHuman-caneshoc
Sep 28th, 2018 - 3 years ago
Seen by 118 customers so far
Similar issue to 15324 others
1 customer following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account


GetHuman-caneshoc started working on this issue
Sep 28th, 2018 8:04pm
GetHuman-caneshoc indicated the issue is not fixed yet.
Sep 28th, 2018 8:20pm

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