Instagram won’t send me the security code that I need to access my account

GetHuman-caneshoc's customer service issue with Instagram from September 2018

118 views | 15324 similar | 1 following
Help with my Instagram issue
GetHuman-caneshoc's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-caneshoc will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-caneshoc can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-caneshoc's own words
I was trying to get the security code that I need to access my account ... Someone hacked into my Instagram and changed the password. I contacted Instagram and was able to change my password. However, I also need a security code to access my account and the code isn’t being sent. It is the correct email address but i have never received the code. I tried filling out the forms on Instagrams help website but every time I get an email to reset my password, which does not help since I need the security code. The forms that i filled out were the ones that you are supposed to fill out when your account gets hacked. I would just like Instagram to send me a security code so i can access my account.
This was especially frustrating because it is the right email but I am not receiving the security code.
They could make this right by sending me the security code so i can access my account
I have had Instagram for years now and I use it daily
I’ve filled out multiple forms on the Instagram help center website but nothing has been done. I have only received emails to reset my password, which is not helpful
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Instagram

I filled out the Instagram help form on my phone and computer multiple times
Customer service issue
Reported by GetHuman-caneshoc
Sep 28th, 2018 - 3 years ago
Fixed
Seen by 118 customers so far
Similar issue to 15324 others
1 customer following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-caneshoc started working on this issue
Sep 28th, 2018 8:04pm
GetHuman-caneshoc indicated the issue is not fixed yet.
Sep 28th, 2018 8:20pm

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