I’m desperate for some help. My main account wanderingshannanigans was hacked yesterday...

GetHuman1310562's customer service issue with Instagram from October 2018

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0 following
Help with my Instagram issue
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GetHuman1310562's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1310562 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1310562 can let us know if they help or not.
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Before contacting them, items GetHuman1310562 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1310562's own words
I’m desperate for some help. My main account wanderingshannanigans was hacked yesterday morning at *:** a.m. Pacific standard time and the username, email, and passwords were all changed to the user name cerezelbriella. Since then I have been reporting the account and trying to flag it so I could get ownership of it again. My friends have also flagged this account, some have even flagged it as an impersonation account in attempts to get attention from your team. As a result you have now removed this account. I know there is still a chance the account exists somehow and I am pleading to please give it back to me. I have emailed with the Instagram * Fac Support account to no avail. I have re-created a new account called Wanderingshannanigans in an effort not to loose the user name. Please know I will relentlessly be attempting to get this account back via daily communication through instagram, facebook, twitter, and email. Please, Please, Please, I just want my account with all my memories and photos on it. **It’s stupid and I doubt anyone but a bot reads this but my account was only little, and I know unless you have a blue check you aren’t really relevant or important to Facebook*Instagram but I just got engaged and the reactions and comments about my engagement are on that profile and I just want them back.
GetHuman1310562 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman1310562
Oct 10th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 16632 others
0 customers following this
GetHuman1310562 started working on this issue
Oct 10th, 2018 6:21pm

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