Hello, my best friend had an account on instagram. She logged out of it once and sadly...

GetHuman-jujenna's customer service issue with Instagram from September 2018

14387 similar
0 following
Help with my Instagram issue
First: share to improve GetHuman-jujenna's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jujenna's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jujenna will want to follow the link below to head to their help center. We will check on GetHuman-jujenna later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jujenna's own words
Hello, my best friend had an account on instagram. She logged out of it once and sadly forgot the password somehow. Whatever, she made an new account after this has happend. But the point is: Unfortunately, she died on March which is really painful. The thing is, someone or somewhat logged in into her old account (@l*g*nd*ar) and followed some creepy *** account which posts suicidal und depressed and disturbing posts. I don't know what happnened! I don't tink anybody logged into her Account, and her account was offline that time, too i think because the direct messages don't show her activity status. A friend of mine contacted the creepy account and asked him things like "Do you know her?" "Why did she follow you?" "Did you buy followers?" (You should know: That gu only has like ** Followers and is a private account. also @l*g*nd*ar followed him on the first day his account was created (his first post was published on the day she followed) Whatever.. that guy always answered somme weird things and didnt really answer us in a serious way.. he also keeps texting my friend weird **** about death and suicide. what i also wanted to say is, that he only answered my friend. he denied my follow request and also ignored my dm's. his instagram was @**********kacke, now it's @**********kache . its very weird and i'd like to know whats up here..
GetHuman-jujenna did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-jujenna fixed the problem
We are waiting for GetHuman-jujenna to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Instagram email you?
This email address isn't valid
Follow this issue
See how GetHuman-jujenna fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jujenna
Sep 21st, 2018 - 6 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 14387 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-jujenna started working on this issue
Sep 21st, 2018 12:19pm