Hello, my best friend had an account on instagram. She logged out of it once and sadly...

GetHuman-jujenna's customer service issue with Instagram from September 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jujenna's own words
Hello, my best friend had an account on instagram. She logged out of it once and sadly forgot the password somehow. Whatever, she made an new account after this has happend. But the point is: Unfortunately, she died on March which is really painful. The thing is, someone or somewhat logged in into her old account (@l*g*nd*ar) and followed some creepy *** account which posts suicidal und depressed and disturbing posts. I don't know what happnened! I don't tink anybody logged into her Account, and her account was offline that time, too i think because the direct messages don't show her activity status. A friend of mine contacted the creepy account and asked him things like "Do you know her?" "Why did she follow you?" "Did you buy followers?" (You should know: That gu only has like ** Followers and is a private account. also @l*g*nd*ar followed him on the first day his account was created (his first post was published on the day she followed) Whatever.. that guy always answered somme weird things and didnt really answer us in a serious way.. he also keeps texting my friend weird **** about death and suicide. what i also wanted to say is, that he only answered my friend. he denied my follow request and also ignored my dm's. his instagram was @**********kacke, now it's @**********kache . its very weird and i'd like to know whats up here..
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Instagram

Customer service issue
Reported by GetHuman-jujenna
Sep 21st, 2018 - 6 mons ago
I have an issue with Instagram too
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-jujenna started working on this issue
Sep 21st, 2018 12:19pm