I attempted to sign into my Instagram account yesterday morning. It told me that my ema...

GetHuman1159741's customer service issue with Instagram from September 2018

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Help with my Instagram issue
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Waiting to see what went wrong with our suggestion for how to get Instagram help.
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Before contacting them, items GetHuman1159741 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1159741's own words
I attempted to sign into my Instagram account yesterday morning. It told me that my email address, phone number, and username we’re not found. My sister locked on her Instagram, and found the profile with a new user name. Someone hacked my account, and still has all of my pictures posted. I emailed Instagram immediately, and I got a response this morning that the person did not “impersonate me”. I don’t know how else to get this account shut down. I filled out the form online and sent the photo with my drivers licence photo. I need someone to help me get my pictures off of this profile. The hacked account is alsarilrenee (formerly amholmes**). I have since created another Instagram with the same user name (amholmes**).

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Instagram

Customer service issue
Reported by GetHuman1159741
Sep 18th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 14037 others
0 customers following this

Timeline

GetHuman1159741 started working on this issue
Sep 18th, 2018 12:37pm