My Order was placed with Costco online shopping on Apr **, ****, **:** AM for ** Items...

GetHuman4652296's Report a Problem issue with Instacart from April 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman4652296's own words
My Order was placed with Costco online shopping on Apr **, ****, **:** AM for ** Items. Total price is $***.**. The order was delivered by Veronica on April **, **** at *:** AM to my house in Alameda, Ca.**In the order, there should be * bags of Sunwest Calrose **lb Rice. But only * bag was delivered. I went out to pick up the delivery after Veronica, who drove a Black sedan and rang my door bell twice ( once when she arrived and once before she backed out from my driveway ). I did not open the door to greet Veronica because of the current Social Distancing Order. **I contacted Instacart immediately and did it again a day later. But as of now, I have not heard anything from Instacart except the generic email response that instacart has received my complaint about a problem with my order. **Please process my complaint and send me a refund . *******************Receipt of my Costco order:**Order Total*Items Subtotal*$***.***Bottle Deposit Recovery Fee*$*.***Total*$***.***Free Delivery!**You saved $*.****Your card was temporarily authorized for $***.** to allow for changes from replacements or special requests. Your statement will reflect a final total charge of $***.** within * business days of order completion.*************************Item missing: one bag of the following: **Sunwest Calrose Rice, ** lb*$**.** * ** lb***x**$**.**
Refund.
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Report a Problem issue
Reported by GetHuman4652296
Apr 15th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 13292 others
0 customers following this

Timeline

GetHuman4652296 started working on this issue
Apr 15th 11:11pm
GetHuman4652296 indicated the issue is not fixed yet.
Apr 16th 3:53am
GetHuman4652296 indicated the issue is not fixed yet.
Apr 18th 11:30pm

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