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Insignia Customer FAQ

Top Answers & How-to Guides

What is Insignia's Phone Number?

The question we are asked most often is about how to talk to Insignia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Insignia's return policy?

Insignia has a customer-friendly return policy to ensure your satisfaction. If you need to return a product, you have 30 days from...
Ask any question you have about Insignia customer service, get an answer now.

Recent Insignia Customer Questions

set up direct tv remote with insignia fire tv

To set up your DirecTV remote with an Insignia Fire TV, follow these simple steps: 1. Ensure your DirecTV remote has new batteries and is in working condition. 2. Turn on your Insignia Fire TV. 3. Locate the 'Menu' button on your DirecTV remote. 4. Navigate to 'Settings & Help,' then 'Settings,' and finally to 'Remote Control.' 5. In the Remote Control settings, select 'Pair/Program Remote,' then 'TV.' 6. You will be asked to enter the brand of your television; enter "Insignia." 7. Follow the on-screen prompts to complete the pairing process. The exact steps can vary depending on the model of your DirecTV remote, but you'll typically need to enter a code for your television brand (Insignia), which can be found in the DirecTV user manual or online. After entering this code, your remote should be paired with your Insignia Fire TV.
Asked May 5, 2024 7:00 PM

set up direct tv remote with insignia tv

To set up a DirecTV remote with an Insignia TV, you'll first need to make sure your DirecTV remote is in IR mode. 1. Turn on your Insignia TV and DirecTV box. 2. Locate the Mode switch on your remote and slide it to TV. 3. Press and hold the Mute and Select buttons until the green light on the remote blinks twice. 4. Enter the five-digit code for Insignia TVs. This is usually 10463. If that doesn't work, you may need to try other device codes provided by DirecTV. 5. If entered successfully, the green light will blink twice again. 6. Point the remote at your TV and press the Volume Up button. If the TV volume changes, the setup was successful. If it was not successful, repeat the steps using a different code.
Asked May 5, 2024 6:57 PM

e4 error code on washing machine

The e4 error code on an Insignia washing machine typically suggests a problem related to water supply. This could mean that your machine isn't filling up with water properly. The issue might be due to closed water taps, kinked hoses, clogged filters, or problems with the water pressure. Always ensure that the machine is properly connected to the water supply. If the problem persists, we recommend consulting with a professional service provider or technician. It’s essential to handle such issues carefully to prevent any further damage.
Asked May 2, 2024 4:18 PM

How do I play my ps4 on my fire tv

To play your PS4 on your Fire TV, you need to employ a feature called screen mirroring. First, make sure both devices are on the same Wi-Fi network. Then, on your Fire TV, go to Settings > Display & Sounds > Enable Display Mirroring. Now, on your PS4, go to Settings > System > Enable HDMI Device Link. However, please note that gaming through screen mirroring may not provide the best experience due to potential lag. Moreover, the Fire TV isn't designed to handle the PS4’s output, which could lead to performance issues or compatibility problems. It is always best to connect your PS4 directly to a television set.
Asked Apr 26, 2024 6:36 PM

How doI turn on closed captioning

To turn on closed captioning for an Insignia TV: 1. Press the 'Menu' button on your remote control. 2. Use the arrow keys to highlight 'Settings' or 'Options', then press 'OK' or 'Enter'. 3. Then, select 'Closed Captioning'. 4. Use the arrow keys to choose your preferred settings. You can adjust the font style, size, and color, as well as the background. 5. Press 'OK' or 'Enter' to save your settings and turn on closed captions. Remember, not all programs offer closed captioning, so it may not appear with every show you watch.
Asked Mar 11, 2024 8:37 PM

Help me with my Insignia customer service issue

Order Tracking

How can I track my order?

Customers can track their Insignia orders by logging into their account on the Insignia website and navigating to the "Order History"...

About Insignia

What is Insignia?

Insignia is a brand that specializes in consumer electronics and home appliances. Offering a wide range of products, Insignia aims...

Purchase Locations

Where can I purchase Insignia products?

You can conveniently purchase Insignia products from several trusted retailers. In-store, you can find our products at Best Buy, a...

Warranties

Do Insignia products come with warranties?

Yes, Insignia products come with warranties to ensure customer satisfaction. Each Insignia product is accompanied by a limited warranty...

Returns and Exchanges

Can I return or exchange my Insignia product?

Yes, you can return or exchange your Insignia product within the designated return period. Insignia offers a hassle-free return policy...

User Manuals

Where can I find user manuals for Insignia products?

You can easily access user manuals for Insignia products by visiting our official website. Simply navigate to the "Support" section...

Software Updates

Are there any software updates available for my Insignia product?

Yes, software updates may be available for your Insignia product. Insignia regularly releases software updates to enhance the performance,...

International Use

Can I use Insignia products internationally?

Yes, Insignia products are designed to be versatile and compatible for international use. However, it is important to note that not...

Payment Methods

What payment methods are accepted on the Insignia website?

On the Insignia website, we accept a wide range of payment methods to ensure a convenient shopping experience for our customers. You...

Return Policy

What is Insignia's return policy?

Insignia has a customer-friendly return policy to ensure your satisfaction. If you need to return a product, you have 30 days from...
FAQ Table of Contents

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