Re-started my mothers newspaper *-*-**. There was a problem with the bank where the pa...

GetHuman862386's customer service issue with Indianapolis Star from July 2018

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The issue in GetHuman862386's own words
Re-started my mothers newspaper *-*-**. There was a problem with the bank where the payment was being taken out of. She got a paper on July *th. Then, No paper July *, *, *, * and *th!!! Tried calling the automated phone line, only got so far. It stated that they couldn't find the account. The thing is, my mother has been a customer for probably ** years, give or take a few years. I've tried several times yet again this morning to get thru the lines and have been on hold ** minutes, * minutes, etc. *I think who ever is at the other end of the phone keeps putting me on hold!! All I want to do is resolve this issue. But your policy of the way things are handled *****! This wouldn't fly in the type of business I work in. Its no wonder people are dropping the paper like flies.*Thank You , Robin Scheiner, daughter*(***) ***-******Subscriber & Address:*Marylou Annarino***** Deborah St.*Indianapolis, IN ******(***) ***-****

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Indianapolis Star

Customer service issue
Reported by GetHuman862386
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 10 customers so far
Similar issue to 41 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Email address on the account

Timeline

GetHuman862386 started working on this issue
Jul 9th, 2018 1:05pm
GetHuman862386 confirmed the issue is fixed. Hooray!
Jul 13th, 2018 11:35am