Child support card... I put in password on website. Kept saying wrong pin. It wasn’t, i...

GetHuman-prlwilde's customer service issue with Indiana Visa Debit Card Program (EPPICard) from December 2018

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The issue in GetHuman-prlwilde's own words
Child support card... I put in password on website. Kept saying wrong pin. It wasn’t, ive used it for years now. Card was locked because entered to many times. Wanted me to change password. Where I have to put in birthday, the day won’t let me enter * numbers. The month and year works fine. I’ve attempted this many times and many different ways. So now I can’t check balance online. And I’m pretty sure I can’t use my card!!
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Indiana Visa Debit Card Program (EPPICard)

Customer service issue
Reported by GetHuman-prlwilde
Dec 4th, 2018 - 2 mons ago
I have an issue with Indiana Visa Debit Card Program (EPPICard) too
Fixed
Seen by 3 customers so far
Similar issue to 70 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-prlwilde started working on this issue
Dec 4th, 2018 12:12am
GetHuman-prlwilde indicated the issue is not fixed yet.
Dec 4th, 2018 12:16am