Went to HEAP ******* to report bill was extremely high, and needed help (this was at th...

Went to HEAP ******* to report bill was extremely high, and needed help (this was at the Southgate location in Maple Hts). I took everything requested. I was told a payment would be made (and it was indicated a large payment). I was also told I'd be referred to PIPP. Apparently none of that happened. HELP!! Linda L Johnson, ***-***-****, *****@***.com. NOTE:. I have called HEAP several times and talked with various people with various "titles", but no one has helped me. Since my husband of ** years passed on Dec **th, I've lost over half my income, and presently I've been asked to leave our apartment (which l'm also looking into.) I have three dependants and I am ** years old (just threw that in so you'd get a better picture of my situation). I hope someone there can help. Thank You for anything you can do.