The issue is not the *****, but two of the holes. There is one pair of holes that is no...
GetHuman787907's customer service issue with Ikea from June 2018
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The issue in GetHuman787907's own words
The issue is not the *****, but two of the holes. There is one pair of holes that is not the same size as all the others, but smaller - such that I can properly insert the screws into * of the holes (* legs), but the last * cannot go in because the holes for the screws are too small. This is a malfunction of your manufacturing and I demand help replacing this so that the screws actually go in. I don't have a car and had to rent one to get to your store, and to buy something that doesn't work right (you cannot have just three out of four legs screwed in) is very disappointing. Please let me know how IKEA will make this right. Thank you for your help!**I also called, talked to someone for a minute who transferred me, put me on hold for an hour, and then they hung up. This is infuriating.
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