Home delivery failure, unable to contact anybody to update my phone number.
GetHuman754587's customer service issue with Ikea from June 2018
Help with my Ikea issue
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You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman754587's own words
I want to get my desk from IKEA! However, I am unable to do so. *I paid **$ to have the desk shipped to my apartment.*It has been ... ********* is my order. It was never delivered, and I never got a confirmation email.**The rep put down the wrong phone number and I did not receive any notifications at the email address.**I checked the status of the order, and all I am told is that 'Order was not delivered as scheduled'**I need to be able to update my number, and also provide some additional information so that the item can be dropped off at my address.**I called in FINALLY just now and the rep informed me that they made an attempt, but tenant was not home. Thanks! I knew that already.*I asked to change the phone number on file, and she mentioned she could not do that. She transferred me AGAIN and gave me no ETA.
You need to confirm the phone number if that is the ONLY WAY YOU GET TO YORU CUSTOMERS! **It is also standard business practice to send an email and phone number.**I can understand that this is my fault due to not double checking the phone number, but not giving me any sort of email update or follow-up when you failed to ship is robbery.**IKEA - this is just a desk. There are other customers who purchase close to ***** from you daily. Is this how you treat them too? Hopefully not!
Let me change the phone number on file you have for the order and allow me to speak directly with whoever is actually fulfilling the order, or refund me entirely for the desk and delivery. Right now, it has been * days, and I have not had a satisfactory response from anybody. **I cannot in good faith allow you to take money from me and not give me my desk and not even try to contact me back. And when I do try to contact you, I am put behind wall after wall before I can fix a simple phone number. I am the one doing all the work to resolve this right now. I would appreciate if you could reciprocate the effort and allow me to speak with a supervisor or somebody with the authority to allow this order to either be cancelled, or shipped again. You have my correct phone number on file now: ***-***-****.
I've shopped at IKEA always. When I think of getting new furniture, or a quick bite to eat, it's usually on my mind. My family goes here for all our needs.
I tried working with your chatbot. I don't even know how to access that.*i tried calling. I got * connection to the support number out of the *** times I've tried as the rest of those times indicated the line was broken. I have been on hold yesterday for over ** minutes and the line just disconnected. Today I have been put on hold for close to an hour. This is unacceptable.
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