I currently have a one way ticket FROM Iceland to SFO (OG*N**). I’d like to have a rou...

GetHuman-peretzp's customer service issue with Icelandair from June 2018

Help with my Icelandair issue
The issue in GetHuman-peretzp's own words
I currently have a one way ticket FROM Iceland to SFO (OG*N**). I’d like to have a round trip, and on different dates: August ** departure SFO-KEF direct flight, and August ** direct return KEF-SFO, for the same passengers (* adults and * infants).**The reason for requesting this change is that my mother in law, who booked the tickets and for whose **th birthday we’re going to Iceland, was diagnosed with cancer and her surgery and radiotherapy will conflict with the first dates.**We are looking for the most economical way to make this change. Options: (*) Cancelation (with a fee) and some credit that we can apply towards purchasing the round trip. (*) Or a “change fee”. Unfortunately, I am not able to make this change or cancellation online. Additionally, if you have any leeway on the fees given the unfortunate circumstances, we would much appreciate this.**I have called the Iceland Air support line multiple times (including * times last week, and again just now,) and it just says "Due to high call volume, we're unable to take your call" on repeat. One time, I got through and the wait time was over ** minutes, but the call failed at the end. This has been a bad experience so far.**On ****** I emailed customer support (*Case Number: ********) with this whole story and have not heard back.
GetHuman-peretzp did not yet indicate what Icelandair should do to make this right.
I have an issue with Icelandair too
How GetHuman-peretzp fixed the problem
I managed to get a hold of the company via DM on twitter.
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Icelandair

Customer service issue
Reported by GetHuman-peretzp
Jun 11th, 2018 - 9 mons ago
I have an issue with Icelandair too
Fixed
GetHuman-peretzp shared how to fix
Seen by 6 customers so far
Similar issue to 145 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-peretzp started working on this issue
Jun 11th, 2018 8:30pm
GetHuman-peretzp indicated the issue is not fixed yet.
Jun 12th, 2018 6:55am
GetHuman-peretzp indicated the issue is not fixed yet.
Jun 12th, 2018 3:58pm
GetHuman-peretzp confirmed the issue is fixed. Hooray!
Jun 13th, 2018 10:01pm