Hello, I’ve been trying to get in touch with you. In February, my flight to Madrid from...

GetHuman-prozac's customer service issue with Iberia Airlines from May 2018

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The issue in GetHuman-prozac's own words
Hello, I’ve been trying to get in touch with you. In February, my flight to Madrid from Shanghai was cancelled. I eventually got to Spain and was told at the Iberia desk that there would be a payment for the cancellation according to EU law, so I filed a complaint on the website in early March and was told you would notify me within ** business days. I’ve yet to receive that response, and it’s quite difficult calling you. My case number is P********-********. Thank you very much.
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Iberia Airlines

Customer service issue
Reported by GetHuman-prozac
May 4th, 2018 - a yr ago
I have an issue with Iberia Airlines too
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Seen by 4 customers so far
Similar issue to 445 others
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-prozac started working on this issue
May 4th, 2018 2:35pm