My parents (seniors) mother blind house burned down. They thought the intern had filed...

GetHuman1824982's customer service issue with IRS from December 2018

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Before contacting them, items GetHuman1824982 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Top Tip from another customer
If you are looking to apply for a payment arrangement be sure to pay attention to the payment extension dates and deadlines. If you are willing to wait on hold then you should call into the IRS and they will work with you one on one to set up a payment arrangement that fits your needs. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman1824982's own words
My parents (seniors) mother blind house burned down. They thought the intern had filed an extension, However* they did not****** was a very confusing time for papers, and they need a new accountant. We need more time. My mom has had what they called a concussion, but I believe it was a stroke. So she is blind and forgetful and can’t use a calendar or clock for help.**We have a mayo appointment in March. I am hoping we can get caught up next year. **I did the same with mine, but paid the state (I always owe them a lot) I did defer both years, but the **** papers burned. And I really dom’t Know how to get the turbo tax to skip a year. **I also tried to call you about the situation, but there was a hurricane. I think it was in Puerto Rico when I tried to call. I may be able to find the email begging for a better number. All the people in Puerto Rico got a break and our house was a total loss. **We got ripped off by the insurance company, the builder, and the temporary housing lady lost our lease, making my blind mom move again. This is a new thing for her, the blindness. She has been legally blind maybe since ****, but was stubborn. Her mom also went blind in her old age, and said she lost all her friends. My mom pretends she is keeping it together... I also tried to call recwntaly, but there was a small problem and I pushed the wrong button ending the call after waiting ** minutes. **Do you think you could give us until the normal filing date? All prior reruns were lost or are at “we don’t want to help old people” accounting firm. We dom’t Know all the investments. We have to make sure we get all the forms. **Even until March would help. My mom paid all her taxes on time her whole life. She may be gone soon, I mean I hope not... but we had a giant loss on the house (primary residence). **She just is blind, sick, we had a fire and got a bad intern.

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IRS

Customer service issue
Reported by GetHuman1824982
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 18521 others
0 customers following this

Timeline

GetHuman1824982 started working on this issue
Dec 24th, 2018 10:03pm