Hyundai Customer Service Issues

On Saturday, April 28th, our [redacted] Hyundai Tucson experienced a complete breakdown en route to Calgary, AB from Lake Country, BC. After being towed to Crowfoot Hyundai in Calgary on Monday, April 30th, they informed me that the engine has failed and needs replacement, costing over $[redacted], which I find completely unacceptable. Despite speaking with Hyundai Canada's Customer Service on multiple occasions, I have not received a satisfactory resolution. I was promised a call from a higher authority, but have yet to hear back as Hyundai Canada is currently closed. My case number is [redacted]5. The handling of our car, Hyundai Canada, and Crowfoot Hyundai has been appalling and unacceptable. I urgently require a response as we need to return to Lake Country promptly. Crowfoot Hyundai insists that I decide on repairs by Friday or face charges for storage. It is my understanding that both Hyundai and Kia have faced similar issues with this engine model in Canada and the USA, and Hyundai covered the costs. I insist on receiving the same level of care. Thank you. - George S.

I bought a [redacted] Santa Fe from Bud Clary Auburn Hyundai. The post-purchase administrative process has been frustrating. Recently, I tried to open a Hyundai account and was denied due to my VIN already being linked to another account. Despite leaving messages for Gabby Dailey at the dealership, I haven't received a response. I'm seeking a quick resolution. Hyundai hasn't contacted me about the purchase or sent a survey after over two months. I'm extremely concerned about this issue and would like to know who opened an account with my VIN and if they are affiliated with Bud Clary. My VIN is KM8SRDHF6JU259533.

I called to find out if my car had been recalled. I provided the girl with my VIN number, but she wouldn't give me a simple yes or no answer. She insisted on needing more information for legal purposes. I emphasized that I needed to know in order to schedule an appointment promptly. However, she just mentioned legal reasons without clarifying. When I pressed for a straightforward answer, she threatened to end the call, which she did. When I called back and requested to speak to a supervisor, I had to repeat all my details and still didn't receive a clear response. Instead, I wasted time and couldn't have my car serviced today due to the lack of a definitive answer. I contacted a dealer who provided me with the information I needed. The customer service experience was disappointing. It's disheartening to buy a car in February only to discover a recall issued in January without receiving any notification. Thanks to the media, I was informed. This whole process has left me feeling unsatisfied and cheated. Your customer service is inadequate.

Subject: Assistance Needed with Hyundai Car VIN Issue Dear Hyundai Team, My name is Ali Boutaleb, and I purchased a brand new Hyundai car (Tucson Rodeo, Diesel) back in December [redacted] in Casablanca, Morocco. I have been the sole owner of the vehicle since then. Recently, when attempting to sell the car, an issue arose during inspection at the Technical Control Center regarding the VIN number engraving. They have requested a Certificate of Authenticity from Hyundai. Unfortunately, the local Hyundai office in Casablanca was unable to handle the matter effectively as they lack experience in this area. I am reaching out to request your assistance with the following: 1. Confirmation of the VIN authenticity. 2. Information on how VINs were engraved on Hyundai cars in [redacted]. 3. If my VIN was engraved uniquely, I need a certificate or a communication from Hyundai confirming this. I can provide photos of the VIN on my car and the letter received after the Hyundai inspection. Please share your email address for correspondence. Feel free to ask for any additional documentation needed to resolve this matter promptly. Thank you for your attention to this issue. Best regards, Ali

I purchased a [redacted] Santa Fe in April, and began experiencing issues two months later after the first oil change. The dealership provided a list of needed repairs, but as it was a "certified used car," I believed these costs should not fall on me. When I returned with more problems, including a muffler explosion, I was given another long list of costly repairs. The dealership claimed the issues were due to "normal wear and tear," not covered by my warranty. Despite seeking help from the salesman and corporate office, I faced a lack of assistance and safety concerns with the car. I questioned the dealership's professionalism and handling of my case, feeling frustrated. I aimed to return the car for a refund to purchase a more reliable vehicle, feeling dissatisfied with the service received from both the dealership and the corporate office.

I am displeased with the service from Hyundai dealerships. I have researched refinancing and CPO warranties and learned that the warranty is typically included at the time of purchase. However, after refinancing the car into my name, the dealerships are now denying my warranty coverage. Despite my call to customer service confirming my coverage, the dealerships are insisting otherwise. I am certain I am covered as everything was transferred to me. If necessary, I will involve legal action to address the issue as both dealerships and a transmission specialist have turned down repairing my transmission under warranty.

I am kindly requesting an electronic lien release for my fully paid vehicle, an Elantra originally registered in Arizona. I have relocated to Virginia and need the lien release to transfer the title to the Virginia MVD. Despite confirming with your team that I owe no money and possess a valid Arizona title, they have not provided the necessary electronic notice as requested. Please send the lien release electronically to expedite the process. Thank you.

The dealership was supposed to fix multiple issues but only repaired one. The sunroof, which wouldn't close, took 2 weeks and 2 attempts to fix. The roof GPS antenna cover came loose too. After waiting two weeks for the part, it was wrong, necessitating another 3-day wait, only to find out it was still the old damaged one. Several attempts later, the antenna cover still doesn't stay secure. Despite the car being under warranty, the dealer suggested a $[redacted] charge to fix it properly. The gas lid also has a recurring issue the dealer has failed to resolve. After unproductive dealings with Hyundai customer service, the next steps may involve reaching out to the Better Business Bureau or considering legal action to address the warranty violations.

Dear Customer Service, I wanted to share my recent experience with the Hyundai Lease Maturity Department regarding my transition from a leased [redacted] Veloster to a purchased [redacted] Veloster. Despite being assured that I wouldn't face a lease end disposition fee, I was charged the penalty due to the finance department assigning my loan through a bank instead of HMFUSA. My account number is [redacted]. After contacting various departments and being informed about potential credit implications, I made a payment in April. However, I received a letter dated after my payment deadline threatening third-party collection if not paid within 10 days. While reflecting on my loyalty to Hyundai, including enduring the Class Action Lawsuit in [redacted], where I have yet to receive any compensation, I hope that I can find a resolution for the $[redacted] fee I incurred. I would appreciate it if a higher-level Hyundai representative could review my case and consider a refund or a compromise. Thank you, Peter C.

On the way home from work, during the hour-long drive, the car suddenly lost power and eventually stalled, failing to restart and triggering a warning light. It was then towed to Legacy Hyundai in McDonough, GA. The service writer, Scott Driver, and a mechanic diagnosed the issue as an engine problem, specifically the P1235 Active Air Flap Fail code. Fortunately, after Mr. Driver submitted a request to Goodwill, they agreed to cover 95% of the costs for the required repairs. However, there was a setback when it was discovered that the car ultimately needed a new engine. The vehicle in question is a [redacted] Sonata Hybrid with the VIN number KMHEC4A41BA004332, owned since purchase. We are now seeking further support from Goodwill due to the situation. Additionally, my daughter, who is a single mom of three, has incurred expenses for a rental car during the 9 days the car has been in the shop.

Dear Sirs, I am writing to share my dissatisfaction with my Hyundai Sonata [redacted], identified by the VIN KMHE3411BGA025078 and Engine number G4NGFU093461. Over the past three months, despite visits to the Hyundai service center in Amman, Jordan, the car's engine continues to exhibit abnormal behavior. Despite multiple repair attempts, including a recent in-depth engine inspection, the issue remains unresolved. Regrettably, I am left with no choice but to escalate this matter to seek a resolution, as the local service center has been unable to rectify the ongoing problem. Given that the vehicle is still under warranty, I am disappointed by the lack of progress thus far. Your prompt attention to this matter is appreciated. Thank you.

I have been requesting a deferment since August 1st but have not received proper assistance. Despite being told that 4 emails were sent, I have only received a contract copy and a questionnaire. I was also informed it was mailed on the 2nd, which I have yet to receive. When my grandfather reached out, he was told there is no deferment department, which is frustrating. We need the necessary paperwork for deferment and the correct phone number for making the deferred payment. Conflicting information has been given regarding the amount owed and even denial of a deferment payment. The handling of this issue has been inadequate, particularly considering the circumstances involving my elderly grandfather. We expect to receive the required documents via email promptly. Thank you for your attention to this matter. Sincerely, Heidi Thompson

I wanted to share my thoughts on the new [redacted] Sonata. My wife is quite pleased with it. I believe that all cars should have the wipers wipe from left to right instead of right to left to prevent water or snow from obstructing the driver's view. The media screen in the [redacted] Sonata is an improvement from my [redacted] Santa Fe, being bigger and brighter. However, the touchscreen controls for changing stations, using the phone, and other functions are overly complicated and not suitable for use while driving. I prefer the physical control buttons next to the screen in my [redacted] Santa Fe, as they are safer and easier to operate. When I replace my Santa Fe, I'll prioritize models with more physical buttons for better usability. Like the US Navy, reducing reliance on touchscreens in vehicles is important for safety and ease of use. Real buttons are essential for my next vehicle. - KH

I recently purchased a Hyundai Santro Magna from Koncept Hyundai in Green Park, Delhi. The salesperson misled us by promising additional features like a Hyundai fixed original music system and covers, which turned out to be false. After realizing there was no music system in the Magna variant, Mr. Sumit Sharma apologized for the mistake. They later installed a low-quality music system without an aerial, adding to my inconvenience and expenses. I was also overcharged by INR2500, which has not been refunded. As the sole breadwinner, I was trying to avoid the hassle of getting accessories elsewhere. The lack of transparency and quality service from Hyundai is disappointing. I seek a refund and reimbursement for the substandard music system.

I'm having issues with my car key. It won't lock my car when parked, and the auto lock doesn't engage while driving. The key works when the driver's door is open but acts like it's bouncing. I had RAC look at it, but they couldn't fix it. I keep getting fault codes [redacted] and [redacted]. These problems started after my car key was repaired by a third-party locksmith recommended by RAC. I really need my car to lock. Any advice on what I should do next?

I brought my [redacted] Veloster to a Hyundai dealership for repairs because it was having trouble engaging in gear intermittently. They recommended a tune up and oil change to fix the issue, which I found puzzling. Despite following their advice, the problem persisted. My car was at the dealership for nearly a week, yet they were unable to diagnose the problem. I am looking for recommendations for a Hyundai dealer that may be more proficient in addressing this particular issue. It is concerning that the manufacturer's dealership was unable to resolve the problem. My name is Christopher R.

I recently applied for a Legal Manager position in Mexico but was rejected due to what I believe was discrimination based on my age (58). I have extensive experience as Director Legal for DuPont Mexico and Central America for 15 years, as well as Senior Vice President at Unilever Legal Mexico and Central America. Despite offering to establish and lead the local legal team and help them grow, I was denied the opportunity due to alleged lack of experience. I feel the situation was not handled properly by the Human Resources representative, Mr. Posadas, and I am contemplating legal action unless the local CEO is made aware of the issue and addresses it. I have been practicing law since [redacted] and would appreciate a meeting with the CEO to discuss this matter in person. Thank you, Federico Barroso.

I recently purchased a Hyunday Creta Prestige and I am having trouble activating the key band to open and close the vehicle doors using the app on my smartphone. Can you please provide guidance on how to correctly connect the app to my vehicle? I would greatly appreciate your assistance with this matter. Thank you very much. Sincerely, Hamilton Mauro

A salesperson at SAS Hyundai deceived me by taking ₹[redacted] as a booking amount without fulfilling his promise to arrange financing for my car. Despite multiple follow-ups, he only provided me with excuses and eventually refused to help with financing. When I requested a refund of the booking amount, he kept stalling and telling stories since September [redacted]. This incident occurred in Lucknow, and I urgently seek assistance in resolving this matter.

I am Vijay Pratap Singh from Chhatarpur, MP. The Honda showroom and workshop in Chhatarpur are causing issues for customers. I bought a new Grand i10 on September 21, [redacted] from Bundelkhand Hyundai, but it had a problem where the chamber was damaged twice. Despite being told a new chamber was fitted, I noticed a persistent engine noise. When I informed the agency, they asked me to bring the car to the workshop. At the workshop, I was told my car's insurance was not valid, even though I had paid for it along with the chamber replacement. They refused to work on the engine, so I am considering selling the car. We have made a big mistake by choosing a Hyundai car. If they cannot guarantee their work, they should allow us to get it done elsewhere, as the cost at their workshop is too high. Our car's number is MP 16 CB [redacted], and my mobile number is [redacted].