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Hyatt Hotels and Resorts Customer FAQ

Top Answers & How-to Guides

What is Hyatt Hotels and Resorts's Phone Number?

The question we are asked most often is about how to talk to Hyatt Hotels and Resorts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I earn and redeem rewards points at Hyatt Hotels and Resorts?

Yes, you can earn and redeem rewards points at Hyatt Hotels and Resorts. With the World of Hyatt loyalty program, you can earn points...
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Contact Hyatt Hotels and Resorts customer service

Cancellation and Refunds

How Do I Cancel My Trip with Hyatt?

If you made a reservation at a Hyatt hotel or resort and need to cancel it, you need to find out what your cancellation policy is....
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How Do I Get a Refund from Hyatt?

If you need to cancel or change your Hyatt reservation, then you may be able to get a refund. Refund policies vary by location and...
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What Is Hyatt's Cancellation Policy?

Hyatt allows individual hotels and resorts using the Hyatt brand to make their own cancellation and change policies. These policies...
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What Is Hyatt's Coronavirus Change or Cancellation Policy?

Hyatt does not currently have a specific coronavirus change and cancellation policy. Instead, it has returned to allowing individual...
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Complaints and Feedback

How Do I File a Complaint About the Property to Hyatt?

If you have a complaint about your stay at the Hyatt hotels, go to the Share Feedback on a Recent Stay page on the official website...
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Booking and Reservations

How Do I Book a Trip with Hyatt?

Go to your Hyatt account and select the location of your hotel to book a trip. Choose the type of room you want, such as a standard...
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Can I make changes to my reservation at Hyatt Hotels and Resorts?

Yes, you can make changes to your reservation at Hyatt Hotels and Resorts. We understand that plans can change, and we strive to accommodate...
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Billing and Disputes

How Do I Dispute a Charge with Hyatt?

If you stayed at a Hyatt hotel or resort and afterward discovered a surprise charge on your bill, you have multiple options for disputing...
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Email and Communication

What Do I Do If I Never Received a Confirmation Email from Hyatt?

The most common reason you might not receive a confirmation email from Hyatt can be an incorrect email address. If Hyatt already sent...
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Credit Card Recommendations

What's the Best Hotel Chain Travel Credit Card?

Hotel chain credit cards are a good option for brand loyalists who want to enhance their travel experience and earn free accomodations....
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Amenities

What are the amenities offered at Hyatt Hotels and Resorts?

Hyatt Hotels and Resorts are known for providing a wide range of premium amenities for a comfortable and convenient stay. Guests can...
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Loyalty Program

Does Hyatt Hotels and Resorts offer a loyalty program?

Yes, Hyatt Hotels and Resorts does offer a loyalty program called World of Hyatt. The program is designed to reward guests for their...
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Can I earn and redeem rewards points at Hyatt Hotels and Resorts?

Yes, you can earn and redeem rewards points at Hyatt Hotels and Resorts. With the World of Hyatt loyalty program, you can earn points...
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Pet Policies

Are pets allowed at Hyatt Hotels and Resorts?

Yes, Hyatt Hotels and Resorts welcome pets at select locations. Guests can bring their furry companions to enjoy a comfortable stay....
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Check-in and Check-out

What is the check-in and check-out time at Hyatt Hotels and Resorts?

The check-in time at Hyatt Hotels and Resorts is typically 3:00 PM, and the check-out time is usually 12:00 PM. However, please note...
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Room Policies

Are there any age restrictions for booking a room at Hyatt Hotels and Resorts?

No, there are no age restrictions for booking a room at Hyatt Hotels and Resorts. Guests of all ages are welcome to make reservations...
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What is the maximum occupancy for a room at Hyatt Hotels and Resorts?

The maximum occupancy for a room at Hyatt Hotels and Resorts varies depending on the room type chosen. Generally, our standard rooms...
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Are there any dress codes or specific policies at Hyatt Hotels and Resorts?

Yes, there are certain dress codes and policies at Hyatt Hotels and Resorts to ensure a comfortable and respectful environment for...
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Accessibility

Does Hyatt Hotels and Resorts offer accessible rooms for guests with disabilities?

Yes, Hyatt Hotels and Resorts is committed to ensuring a comfortable stay for all guests, including those with disabilities. We offer...
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Smoking Policies

What is Hyatt's policy on smoking in the rooms and public areas?

Hyatt Hotels and Resorts prioritize the comfort and well-being of all guests, which is why we have implemented a strict no-smoking...
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Transportation and Shuttle

Do Hyatt Hotels and Resorts offer airport shuttle service?

Yes, Hyatt Hotels and Resorts provide airport shuttle service at most of their properties. This convenient amenity allows guests to...
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Help me with my Hyatt Hotels and Resorts customer service issue

Ask any question you have about Hyatt Hotels and Resorts customer service. We will do our best to get you answers right away.
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