On Tuesday, September **, **** my husband received a phone call from a Nichole in the...

GetHuman-holeywo's customer service issue with Huntington National Bank from September 2018

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On Tuesday, September **, **** my husband received a phone call from a Nichole in the Capital Square Bank. Nichole wanted to talk with me regarding a $*** check received to my account but she stated she did not know which account to deposit it into. I was not available at the time but my husband called me and relayed the message. I phoned ***-***-**** and reached voice mail but left a message for Nichole that I could not be reached on Monday but could be reached at home on Wednesday. September **. I left my phone number ***-***-****. I did not receive a call back.**Curious to what this issue entailed my husband called the customer service and Christian checked the account but Nichole left no notes on the account as to what the problem was. Christian then transferred the call to Nichole’s direct line stating she was available to take my call. I received voice mail from Nichole Sinkler (not sure of last name but class as voice mail last name nort clear. I again left a message requesting a return call. I received none! **Later that day we again called customer service and asked to talk with a supervisor after relaying our story. Again no notes were left on the account so again we needed to relay our story. I then spoke with Wanita a Supervisor, again relayed the issue the *th time. She stated she would immediately email Nichole and I would get an answer. Wanita also assured me she would call me back to be sure I heard from Nichole as my trust from hearing back from her had as expected diminished. **As of this morning I have yet to get a call back. It was early afternoon yesterday when all the calling took place and still no callback to explain the first contact we received from Nichole at Huntington at the Capital Square Brach in Columbus OH. All calls were made with plenty of bank open time to give us an expected and needed response.**Please get to the bottom of this issue ASAP. Phone ***-***-****.**Thank you,*Mary C. Starkweather ****** East ** *** Mile RD*Barbeau, MI *****-********-***-*****Account: ***********
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Huntington National Bank

Customer service issue
Reported by GetHuman-holeywo
Sep 13th, 2018 - 3 mons ago
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GetHuman-holeywo started working on this issue
Sep 13th 1:25pm
GetHuman-holeywo indicated the issue is not fixed yet.
Sep 13th 1:27pm
GetHuman-holeywo confirmed the issue is fixed. Hooray!
Sep 14th 2:25pm
GetHuman-holeywo confirmed the issue is fixed. Hooray!
Sep 14th 2:47pm