Huntington National Bank Customer Service Issues

Hello, my name is Jesse T. I visited the South Pennsylvania branch of Huntington Bank inside Meijer in Lansing, Michigan about a week and a half ago. My debit card wasn't working, and after speaking with Lauren R., she explained that Sprint was trying to charge me $[redacted], causing my card to lock. She recommended getting a new card with updated numbers to avoid future issues. However, on April 16th, I discovered an overdraft of $[redacted] due to Sprint charging $[redacted] again. When I went back to the bank, Lauren seemed unaware of our previous interaction and was unhelpful. I was advised to file a dispute but was met with resistance and blame from multiple employees. I am disappointed with the bank's handling of the situation and need a prompt resolution. The issue lies with Huntington Bank's negligence, not Sprint. I hope to hear back soon as my trust in the bank has been severely shaken.

I wanted to address my negative account balance and assure you that I am taking steps to resolve it. My previous employer unexpectedly stopped paying me while I was still working, attributing it to a payroll change. Eventually, I had to resign and secure new part-time jobs. I am in the process of setting up direct deposits and starting the second job this week. I may need to ask my grandmother for financial assistance, and if that does not work out, it might take me approximately two weeks to rectify the situation. Some of the funds were deducted automatically, and amidst the confusion, I did not realize the extent of my negative balance. I am committed to fixing this as I value my relationship with Huntington Bank and am actively addressing my past credit issues through Lexington Law. I would prefer written communication as I feel embarrassed, but I am willing to speak on the phone if necessary to avoid any account closures.

Hello, my name is Oh Jung Kwon from South Korea. I was an exchange student at Ferris State University (FSU) in Big Rapids. Last year, I opened an account at Huntington Bank branch in Big Rapids. After completing my semester at FSU, I closed my account with another exchange student from South Korea. However, I recently received an email from Huntington Bank stating that my account would become dormant. The email was sent on May 1st, mentioning that my account would turn dormant next month if no transactions were made. Since returning to South Korea after my 5-months semester at FSU, I haven't used my Huntington Bank account and do not plan to use it again. I am concerned about incurring a $5 dormant account fee each month once my account becomes dormant. Please advise me on how to address this issue, and if possible, I would like to close my Huntington Bank account. Thank you, Oh Jung Kwon.

Hello, I'm Nathan Wilkie. Recently, Huntington deactivated my card for suspicious reasons. Despite setting up a travel notice for my recent trip to Europe, my card was still canceled without any communication other than a letter I never received. I rely on my card daily for work and now have to use my debit card, missing out on credit card points. Additionally, I have to update multiple accounts linked to the now-canceled card. I urge Huntington to contact me directly via email, text, or through the app for any future concerns instead of canceling my card unjustly. Please refrain from taking such actions without my permission in the future. I look forward to your response regarding this issue. Thank you.

The customer is frustrated due to unauthorized charges from Hertz on their debit card. Their personal car was in the collision shop, and the insurance company arranged the rental. They stress that the billing should go through the insurance, as indicated in the documentation. The interaction with the Huntington research team left them feeling unsupported, as they perceived a bias towards the corporation. The customer is reluctant to hire an attorney and seeks assistance in reversing the charge without further paperwork. They highlight the discrepancy in the billing process and emphasize the insurance coverage. The customer expresses dismay over the lack of advocacy from the bank and demands resolution from Hertz, emphasizing the absence of a signed debit card receipt.

I noticed a discrepancy in my savings account balance, with an unexpected $3 inquiry fee charged. Additionally, upon checking my checking account, I found a matching fee and an unusual $6 withdrawal fee. On that particular day, I did not engage in any ATM transactions; rather, I used my card without withdrawing cash. These charges are concerning as they are unfamiliar to me, particularly the inquiry fee which I have never encountered before. The withdrawal fee also seems excessive compared to the usual charges. Given that I did not authorize these actions and have quick access to my account via the mobile app, I am puzzled by these fees. I am reaching out to seek clarity on these charges and ensure the security of my accounts, as addressing such issues promptly is crucial. Thank you for your assistance in this matter.

I have been a long-term customer of the bank for over 40 years. I was disappointed to learn that the service center couldn't provide information on my account even after I gave my PIN. I simply wanted to know if my wife's request for a debit card for our joint checking account, submitted almost three weeks ago, was on the way or possibly lost. The representative informed me that I couldn't access this information which I found surprising. I provided my social security number and checking account details in addition to my PIN. While I appreciate your security measures, it seems a bit excessive. Furthermore, I called from the number registered on file. Common sense should prevail in the service department. Please consider these aspects. Quite frustrating.

I contacted Huntington regarding an urgent matter, and after being transferred to Courtney, who is a mortgage specialist, I was directed to email [redacted] The auto reply mentioned a 15-day response time, which is not suitable since my property appraisal is in 7 days. As the owner of the property at [redacted] Northbend Ct AVON IN [redacted], the condition of the neighboring property, which you own, could negatively impact my appraisal. I need immediate assistance to address this violation of our HOA standards and resolve this issue promptly.

A few months ago, I had an account with Huntington Bank. Someone tried to deposit money into my account through online banking, but it bounced, and my account was closed. As a senior citizen relying on a pension, I faced issues receiving my pension from OPERS. I had to involve the county to access my pension to pay my bills and support my family. It's crucial to have my account reinstated to regain financial independence. Kindly assist me in restoring my account so I can manage my finances and receive my pension without depending on the county long-term. Your help is greatly appreciated.

Dear Stephen D. Steinour, I recently opened my first account with your bank on November 4th in Buffalo Grove, Illinois. I was informed that I would receive checks for my money market and checking accounts within about 10 days. When I returned to the bank on November 22 and did not have the checks, I was told they would investigate. I reached out to customer service on November 29, and they said the checks were ordered on the 22nd and shipped on the 25th. However, it appears that when I first deposited money into the accounts, the checks were never ordered. This has been a different experience compared to my other banks where I usually receive checks within 2 weeks. I am giving your bank until Monday, December 2 to deliver my checks. If they are not received by then, I will have to come in to close the accounts. The lack of check ordering process and unsatisfactory customer service have left me disappointed in your banking services. Regards, John Billis [redacted] N. Horatio Blvd. Prairie View, IL [redacted]

On December 31, I overdrew my account by $69.96. The very next day, I deposited $70.00, which made my account positive. As per Huntington's policy, if you deposit before midnight the next day, no fee should be charged. I confirmed my balance was positive via the mobile app. Subsequently, my payroll deposit of $[redacted].00 came in, I made my car payment, went shopping, and checked my account balance, which was $[redacted] and some change. However, at 9:30 pm, I noticed three fees of $37.50 charged to my account. I was confused as my account was positive. When I called customer service and spoke with Dayja, she refused to remove the fees, stating the system showed it was two days later. I have proof that it was not. I believe the fees are unfair and should be removed.

I have spoken with three representatives at Huntington, but unfortunately, they seem to lack understanding. Despite my efforts to bring my account up to date, there have been ongoing issues. Even though I arranged for my March payment not to be deducted, it hasn't been credited, leaving me 14 days past due. Additionally, my attempts to make extra payments towards the principal were misapplied to interest. Consequently, my balances have not reflected the changes made. My frustration stems from a total of $[redacted].13 being misplaced, along with the negative impact on my credit score. I hope to resolve these matters promptly as they are significant to me.

The staff members are friendly and efficient. However, the wait time at the drive-thru needs improvement. Suggestions to address this issue would be appreciated, as I've been a loyal customer for over 20 years. Waiting in a long line at the bank feels disrespectful to customers. I urge the bank to consider implementing a first-come, first-served system to enhance efficiency. After wasting 40 minutes to deposit a small amount, I'm re-evaluating my banking needs. Please reach out to me to discuss this matter further.

While at the bank on Bechtle Huntington in Springfield, Ohio, I was addressing a dispute with my debit card. I explained that I recognized ATM withdrawals but not unauthorized fast food and online charges. The employee's suspicious gaze made me feel uneasy. Despite my honesty, I felt uncomfortable and now plan to close my account once the dispute is resolved. This experience shouldn't have left me feeling this way when visiting my bank.

Hello, I am writing to address a concerning issue regarding my account with you. Unfortunately, a few weeks back on June 6th, I fell victim to an online scam resulting in a loss of $[redacted] due to fraudulent checks. Despite contacting the bank and being assured that my account would be closed and that I wouldn't owe anything due to the fraudulent activity, I have recently discovered an unexpected overdraft fee of $25 on the same account. This contradicts the information provided to me earlier, where I was told that the account closure would take place and I wouldn't be held responsible for the scam-related loss. I seek clarification on why this fee has been charged when I was advised otherwise earlier. Could you please review my account details to rectify this situation promptly? Thank you for your understanding and prompt attention to this matter. Sincerely, Regina L. P. B.

I have not made my deposits yet, and it is past due. The attached rules of the bonus state that cumulative deposits of $[redacted] or more must be made, and they cannot be person-to-person transfers. My deposit was made through One Main Financial, a business transaction reflected on my statement as a deposit. Despite being informed that it was a Cash App transaction from your end, I have proof from One Main Financial's paperwork showing otherwise. I believe there was a mistake on your end, and I am requesting my bonus. I can provide documentation showing that my deposits were "cumulative" and new funds to your bank. The deposit on my statement is clearly labeled as such, and I have paperwork from One Main Financial detailing how it was sent to my account, clarifying that it was not a Cash App deposit.

I was unfortunately a victim of a scam involving Crest Freight Corporation. Last year, on November 30th, [redacted], I made a payment of USD [redacted] to one of their agents at Huntington Bank. After realizing the fraud, I suspect the owner of the bank account (number: [redacted][redacted], Routing ID: [redacted]) is also involved. I am hoping to find out if there is a possibility of reimbursing this amount to my bank account in the Netherlands. Kind regards, Henny D. [redacted]

I am withdrawing my funds from your bank next week due to extremely poor customer service. I have been a loyal customer of Wells Fargo for 70 years and USAA for 42 years. My experience with TCF has been disappointing in the short time I have had a "starter account" of less than a year. The TCF Bank branch in Burnsville, Minnesota, located at [redacted] County Road West, Burnsville, MN [redacted], is not providing printed images of deposits made at the ATM today. I made two consecutive cash deposits and needed images for my records, but the ATM did not return any printed receipts. I also noticed spelling errors on the ATM receipts for Burnsville, MN. Please address these issues promptly. Thank you, Dennis Small, Retired Major, USAF, Burnsville, MN [redacted].

I am currently abroad and facing an unforeseen issue - my bank account has been unexpectedly locked, leaving me unable to access my funds. This situation has left me in a difficult position as I rely on the money in my account for daily expenses. Despite numerous attempts to resolve this over the phone, I have not received any assistance beyond being asked to visit a branch, which is not feasible given my current location. I urgently need access to my account to cover essential costs like rent. I am willing to provide any necessary information or proof of identity to rectify this matter promptly. Your immediate attention to this problem would be greatly appreciated. Thank you.

I recently visited the [redacted] Schoehnerr branch due to an ATM outage at my usual branch. Despite being prepared to wait, this unexpected visit marked my fourth stop at Huntington branches within an hour. Initially optimistic about a short wait time as the second person in line, my patience was tested by an older female worker's lack of urgency and professionalism. While the male worker demonstrated efficiency, the female worker engaged in irrelevant conversation, neglected customers, and failed to assist as the line grew. Despite the stressful situation, the male worker remained composed and diligent. I hope this feedback prompts coaching for the female staff member on time management and customer service, while acknowledging the male worker's exemplary performance. I value my longstanding relationship with the bank but felt compelled to address this disappointing experience.