Huntington National Bank Customer Service Issues

As former TCF business account holders, we've seen multiple bank transitions. In [redacted], we started sending our deposits by mail due to circumstances preventing us from visiting the bank. Despite explaining our situation to Huntington, they denied our request for deposit slips to be mailed to us. We have always received this support from previous banks, making us feel valued. We are a small business, West Village Condominium Association, operating for over 20 years. It's the small gestures of kindness that build customer loyalty. We hope Huntington can provide us with deposit slips, accept our mailed deposits, and send us deposit receipts to our business address to continue our longstanding relationship with them.

I recently opened a checking and savings account with your Akron, Ohio branch while working there temporarily. Unfortunately, my car, along with all my important documents, was stolen during the account opening process. I visited a branch on S. Arlington Street in Akron to deposit a check I received from a car dealership. Initially, the staff accepted my photo ID and allowed me to make a deposit. When I returned the next day to make a withdrawal, I was requested to show a plastic ID card, causing confusion as I had previously used my photo ID on my phone and a Temp DL printout. Despite visiting multiple branches and providing various forms of ID, there is now a frustrating hold on my account, preventing me from accessing my own funds. I am upset by this situation and intend to file a formal complaint against the company due to the difficulties I am facing regarding my money.

I am reaching out regarding my mother who has lived in the US for 20 years and had a TCF Bank account that got transitioned to Huntington. Since then, her TCF card has been disabled, leaving her unable to access her funds. She relocated to Trinidad and Tobago last year, and despite her efforts for the past two months, she has been unable to receive a Huntington card due to issues with the mailing address. The incorrect address on file has caused the card to be returned by the postal service, but changing international addresses online seems impossible. Despite regular phone calls to Huntington, the agents have not been able to assist in updating the mailing address. While she receives other mail successfully, the card continues to be returned. This situation has caused both her and myself a great deal of frustration, and any guidance or assistance would be greatly appreciated. Thank you.

I am seeking direct contact with a customer service manager at Huntington Bank as my recent interactions with phone center representatives have been unpleasant. Despite having a pressing account issue over the weekend, the assistance provided was lackluster and unprofessional. My attempts to address a card problem on Saturday resulted in being disconnected twice after waiting extensively on hold. Subsequent conversations with representatives, like Kiley and Kiesha, were unsatisfactory and even disrespectful. Despite being a loyal customer for more than a decade, I feel undervalued and frustrated by the service received so far. I have made numerous attempts to escalate my concerns to higher management but have been met with resistance and unhelpful attitudes. The overall customer service experience has left me feeling harassed and my access to account information compromised. I am left wondering about the effectiveness of customer care at Huntington Bank and whether the bank truly values its customers. The unprofessional conduct faced during my interactions has left me considering taking further action to address these issues effectively.

Hello, I have Power of Attorney for my mother's checking account. Last night, I processed a payment of $[redacted].14 using her routing and account number at around 10:15 pm. My utmost concern is if there were any additional charges deducted from her account after this transaction with the confirmation number. In light of her stage 4 cancer, ensuring the safety of her account is crucial. I may consider locking it until I can personally meet with the Branch Manager at the St. Louis Park Huntington Branch on 36th Ave at 9:00 am, as I know them. Your assistance is greatly appreciated. Please advise on the next steps. Thank you. - Michael Levin (POA for Liza Levin's checking account)

Since October, I've been dealing with fraudulent charges which have totalled over $[redacted]. Despite being a customer for nearly 20 years, the customer service has been terrible. Even though the charges were acknowledged as fraudulent initially and provisional credits were given, they were later revoked claiming it wasn't fraud. The handling of my case has been inconsistent, with varying responses each time I contact them. On October 14th, [redacted], I made my first call, which I urge you to review. The bank closed my accounts, withdrew $[redacted] before Christmas, leaving my grandkids without gifts. Despite multiple requests, I haven't received documentation explaining their decision to reverse the fraud claim. Even the merchant confirmed the charges didn't originate from my account. I plan to involve Channel 4 and seek legal advice as my credit has been negatively impacted. This treatment is disappointing after my years of loyalty and financial responsibility. The conflicting documentation needs to be thoroughly examined. Visiting three different branches hasn't shed light on the situation, and one manager even recommended legal representation.

Hello, Brooks Operations recently entered into a leased vehicle agreement for a [redacted] Ford Transit T-[redacted], with Contract #[redacted]-[redacted]. The vehicle is currently in our possession after being utilized at the now-closed Brooks center. I am in possession of the agreement and would be happy to provide a copy if needed. I have become aware of registration issues as I received a recent Johnson Co Tax invoice from your company. The vehicle has been parked at the Overland Parks lot for a year without being used because we were unable to register it with the DMV due to the lack of a title. While we have not received any invoices since the 4th quarter of [redacted], I am unsure if the facility was enrolled in paperless billing. Please let me know if you would like to arrange for the vehicle to be picked up. Thank you, Sharon

My debit card keeps getting suspended unexpectedly during normal use. Initially, I understood their caution for fraud, but now it's happening twice a month. This usually occurs in the evening, and there's no 24/7 helpline available. Since Huntington took over my bank, issues have been constant. I used to call my old bank maybe three times in 20 years, but now I'm contacting Huntington almost three times a month. To fix this, Huntington should provide a 24/7 customer service line for debit/credit card problems like other banks. It's frustrating to have my spending controlled so often.