Huntington National Bank Customer Service Issues

Hello, I'm Christopher C. I have an auto loan with Huntington and I'm trying to figure out how to make online payments using my personal PNC bank checking account. I can't find the link on the Huntington website. Also, I'd like to know if it's possible to set up automatic payments through the Huntington site. I struggle to pay on time due to my busy schedule running my own business, so this would be extremely convenient for me as I work on improving my credit. I couldn't locate any links to do these tasks on the Huntington website, and I'm unsure if I even have a registered username and password. Any assistance would be highly appreciated. Thank you in advance and I hope you have a great weekend!

I am experiencing confusion about my accounts. I recently opened a new checking account with Huntington Bank, and it has a different account number. The joint checking account, ending in [redacted], was closed when my partner and I separated. I received an email about a return, indicating a negative balance on the old account. I have not used this account for any new charges and I no longer have the card. Can the fee be waived, and can this old account be permanently closed if it's still open? Please let me know if there's any action required from my side. I want to ensure this matter is resolved, as I believed the account was already closed when I opened my new individual account. Thank you for your attention to this issue.

My Huntington accounts have been frozen. When I visited the bank, a teller who seemed to be a manager informed me that my account was frozen due to multiple movements between accounts. They mentioned that their security department would investigate. I inquired about resolving this because all transactions were legitimate. I recently began managing my mother's finances and was trying to navigate the best approach. However, the manager seemed skeptical, stating there was nothing I could do, and the account might be closed after verifying the funds' legitimacy. I find this situation unreasonable, especially since the money originated from my mother's 401K. The funds are legitimate, and I have been left without access for an extended period. Despite no communication from Huntington or closure of the accounts, I urgently require the money to support my mother's expenses.

I completed the payment for my car loan on June 1, [redacted]. I confirmed my address and was advised that I would receive the title in approximately 12 business days. After contacting the loan department on 6/18/18 at 8:53 am, I was informed that the title was sent on 6/11/18. Upon my inquiry about the delay in receiving it, I was advised to wait and follow up in a few days. Following up on 6/20/18 at 3:43 pm, I learned that the title was mistakenly sent to the address where I purchased the car five years ago. They indicated the difficulty of retrieving it and provided me with case number [redacted]-20JUN18, stating that a lien release letter would be dispatched within four days. Subsequent calls on 7/9/18 at 1:24 pm and 7/9/18 at 1:41 pm yielded conflicting information about the status. A supervisor later acknowledged the error, promised to expedite the process, and issued case number [redacted]-09JUL18. Despite this, a promised follow-up did not occur, prompting another call on 7/12/18 at 9:01 am, where Shaquilla mentioned an additional four-day wait before an update. The continuous delays have left me frustrated as it has been 42 days since I settled the loan.

I am extremely frustrated by the multiple $37.50 overdraft fees charged to my account. I withdrew $[redacted] but already had State Farm, Republic Services, Laurel Foods, and Marathon transactions processed before the ATM withdrawal. These charges were debited immediately, leaving no reason for additional overdraft fees. It's unfair to be penalized for pending transactions that were deducted promptly. We should only incur one $37.50 overdraft fee for the ATM withdrawal. We won't receive our $[redacted] deposit until Friday, the 24th. This issue has happened before, and it was resolved by reversing the charges on the deposit day. I am disappointed and puzzled why the situation can't be rectified this time.

I am currently trying to obtain a lien release from your company. The process has been quite frustrating. Initially, I was informed that by wire transferring the payoff funds from my bank to yours, it would speed up the process, which cost me $35. Unfortunately, I was later told that this would not expedite anything and that I would simply have to wait. I was under the impression that a copy of the release could be faxed or emailed to me after providing my fax number, but this did not happen. Despite being informed that the document was mailed on August 21, I have yet to receive it. After multiple follow-ups, I was told that it would take up to 4 business days to arrange for the document to be faxed or emailed to me, which seems excessive for a simple request. I am hopeful that this situation can be resolved promptly using more efficient methods like email or fax.

Recently, my checking account with Huntington got closed despite never having any overdrafts. The bank claims it had a zero balance for 90 days and shut it down without any prior notice. Back in [redacted], my credit score was at [redacted], but in [redacted], I had to go through the embarrassment of filing for bankruptcy. I opted for a local bank and opened a free checking account that supposedly required no minimum balance. Although there was a mention of dormant fees, my account was closed abruptly due to having a zero balance for 3 months, despite no minimum requirement. This unexpected closure has disrupted my financial recovery after bankruptcy. Huntington prides itself on "looking out for people," yet closing an account without notice, which was always in good standing and active, contradicts this promise. Advertising no minimum balance while silently having the right to close an account with a zero balance after 90 days is misleading. Replacing checks and managing account transitions is now an added inconvenience caused by Huntington falling short of their customer values.

Dear Sirs, I recently received a check from Huntington Bank regarding the 'FTC v. Lights of America Qualified Settlement Fund'. I am apprehensive about its legitimacy as I suspect a potential scam, especially since I would have paid for the lights in cash originally. Could you kindly confirm if the check is valid? If so, would it be possible to use it to open a debit card account at Huntington Bank for online shopping purposes? I am interested in eventually adding more funds to the account for future transactions. The check displays the number [redacted], with routing and account numbers appearing as [redacted]24 and [redacted] respectively. Regards, Terry J. Flusche

On Tuesday, September 11, [redacted], my husband received a call from Nichole at Capital Square Bank regarding a $[redacted] check for deposit into my account. Nichole didn't know which account to use and left no notes on my account. After multiple calls, including speaking with Supervisor Wanita, I am still waiting for a resolution from Nichole at Huntington Capital Square Branch in Columbus, OH. Despite leaving messages and interacting with customer service, I have not received a callback. I am eager for a prompt response to this ongoing issue. Thank you. Mary C. Starkweather

When I called your customer service line, they requested my Social Security Number! It's common knowledge not to provide this sensitive information over the phone. Moreover, the login process for my account is bothersome with the verification code requirement. I choose not to register my device due to privacy concerns. I ensure my computer clears cookies automatically to enhance security. Accessing my account shouldn't be so complex. These issues have compelled me to decrease my card usage in the future.

In mid-June, our checking account was compromised. After reporting the incident, the bank's fraud department advised opening a new account while freezing the old one for investigation. Despite frequent communication, by mid-September, the old account disappeared from online banking. Attempts with the overdraft department failed after the account closure. By October 5th, funds were deducted from the current account to address the old one. Clarity on the investigation's completion from the fraud department would have been appreciated. Although loyal to the bank, the experience has been distressing. Assurance from a branch banker about overdraft returns raises doubts. Hoping for better communication in the future to avoid similar situations. Thank you. Best regards, E. Wyman

I deposited a check on Saturday, October 7, [redacted], that I received as a beneficiary of my sister's life insurance policy following her passing in September. I was informed there would be a 3-day hold and funds would be available on Tuesday, October 9, [redacted]. However, upon visiting the bank on October 10, [redacted], I was advised of an additional hold until October 15, [redacted]. The branch manager mentioned it was due to suspicious activity without providing further details. Despite inquiring further, I was met with limited information and felt discriminated against. The sudden extended hold on my check has left me frustrated, prompting me to consider closing my account and moving to a different bank. My experience at the E. Main St Columbus Ohio Branch has been disappointing in light of the handling of my transaction and lack of transparency.

The branch now has security doors, allowing only one person to enter at a time. I experienced a 5-minute wait to enter as another person struggled to get in, followed by another 5-minute wait to exit despite no one else being present. Unfortunately, no assistance was offered, reflecting poor customer service and apparent cost-cutting measures. Previously, security would assist by holding the door open. This change is particularly frustrating for disabled individuals. It seems HNB shows little concern for its customers and is discouraging visits to the branch. The Bexley branch, once known for being friendly and helpful, no longer upholds this reputation. I may need to search for a different branch or consider switching to another bank if all branches operate in a similar manner.

I am concerned about Huntington Bank taking money from my account. They initially returned $[redacted], but I am still missing around $[redacted] to $[redacted]. Three years ago, I was promised $[redacted] for depositing $50,[redacted] in new funds and keeping it in an account for at least three months. I trusted the bank and deposited over $55,[redacted]. They put my funds in a money market account and a checking account linked together. The checking account only needed to maintain $[redacted], which I exceeded by having over $1,[redacted]. However, I never received any statements from Huntington in three years. When I visited the bank last week, I found out that instead of receiving $[redacted], most of the money in my checking account had disappeared. The theft occurred gradually over the three years, totaling approximately $[redacted] to $[redacted]. I have checked all my other accounts, and only funds at Huntington Bank have been affected, with no issues in my other banks.

I noticed a $37.50 overdraft fee on my account today due to an unexpected overdraft. I was only notified about the overdraft yesterday at 6:11 AM, which should have given me until 6:11 AM TODAY to make a deposit. I tried to deposit nearly $[redacted] at 2:20 AM after a 16-hour shift, but the ATM was not accepting deposits at that time. It's frustrating that I was not informed timely about the overdraft, then not given sufficient time to rectify it, and ultimately unable to deposit the money when I attempted to do so. I have evidence in the form of email screenshots, the money I aimed to deposit, and a timestamped video showing the ATM rejecting my deposit. I kindly request the overdraft fee to be waived and the opportunity to make my deposit.

Huntington Bank closed three of my savings accounts, one of which was linked to my checking for overdraft protection, without notifying me. Subsequently, they charged me several overdraft fees for fraudulent charges. Additionally, a fraudulent company managed to overdraw my account by over $1,[redacted] despite my efforts to block such transactions. The bank's response to these incidents, totaling over $[redacted] in fees within the last 3 months, has been unsatisfactory. I have reported this to the BBB and plan to share my experience on social media and news outlets. Huntington Bank will be publicly called out for mistreating their customers and profiting from excessive fees. Research shows numerous similar complaints, and I intend to pursue legal action, potentially in the form of a Class Action lawsuit alongside others who have faced the same issues.

I had two pending overdraft fees on my account totaling $14. I visited the bank to deposit the money, but unfortunately, the ATM was out of service. This particular ATM is the only one available in my town, leaving me unable to deposit the funds. I request one of the overdraft fees to be voided as the ATM malfunction was not my fault but a result of the bank's improperly working machines.

On January 10, [redacted], I mailed a letter to Gary Forest at your Cleveland Heights office regarding a title guarantee letter for a van that America's Best Transportation owns. Despite speaking with Mr. Forest and Ms. Barkley from Special Assets, I have not been able to obtain the letter. I am representing National Indemnity Co., the insurer of the van that was totaled in a car accident on December 18, [redacted]. Arthur Jarvis from America's Best Transportation has lost confidence in your company. I am Joe Schwartz from Northeast Claims Services and can be reached at [redacted] Ext [redacted]. Please contact me to progress on this issue. Thank you.

Good morning Sr. Reinaldo Perez, My name is Monica Martinez from Venezuela. On 8/01/[redacted], I mistakenly sent you $[redacted] via Zelle for medicine that my mom urgently needs for her medical treatment. I contacted my bank, Bank of America, to start the claim process, but I have not received a response from your bank, Huntington National Bank. I am reaching out to you directly to ask for your assistance in resolving this issue promptly so I can get my money back to purchase the necessary medication for my mom. I appreciate your help in understanding the difficult situation we are facing in Venezuela. Kindly review this matter and contact me at your earliest convenience. Thank you, Monica Martínez Email: [redacted] Phone: [redacted]-[redacted]-32-07

This is my second attempt to contact customer service. I have a history of making on-time payments. Last month, I did not receive a statement. After calling, I was informed there was an issue with statements in March, and the fee would be waived. I made a double payment of [redacted].00. However, my April statement shows another 30.00 late fee along with a 60.00 annual fee. Contacting customer service again today, I was told late fees are not waived, and my payment history was not considered. I am disappointed as I faced a 27-minute wait time. Problem-solving via the website is challenging, and my past interaction seems forgotten. Despite being a good payer until February, the promised fee waiver is not honored. The lack of consistency and wasted time has left me dissatisfied. I request the fee be waived as agreed upon.