I have been looking for a streaming service that would replace cable, and I decided to...

GetHuman1308036's customer service issue with Hulu from October 2018

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The issue in GetHuman1308036's own words
I have been looking for a streaming service that would replace cable, and I decided to try the free trial version of Hulu with all available upgrades. First I was surprised at the frequency and duration of the commercials especially because I selected the plan with no commercials. Second and most disconcerting is the fact that multiple times while using the Hulu app the stream would skip, or stop altogether, and on one occasion I was given a message about technical difficulties. Third and finally I attempted to log into my Hulu account online in order to cancel the trial and of course the page on your site wouldn’t load. While I did appreciate the variety of content and live streaming capabilities, due to the aforementioned issues I would be most grateful if someone could assist me in simply canceling the service and refunding the payment.

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Hulu

Customer service issue
Reported by GetHuman1308036
Oct 10th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 21808 others
0 customers following this

Timeline

GetHuman1308036 started working on this issue
Oct 10th, 2018 12:10pm

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