My name is Linda Marty. I have had the Hulu, live tv pkg for a while but the commercial...
GetHuman1220391's customer service issue with Hulu from September 2018
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To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman1220391's own words
My name is Linda Marty. I have had the Hulu, live tv pkg for a while but the commercials are getting to be more and more and with less tv time.*I went into my account and added “limited commercials”, a day or * later I decided to go for “no commercials”. *However, now the commercials are even longer!!!!*My account says that next month I will be charged for the add ons. Does this mean I have to wait until my next billing to benefit from my new add on?*My bank account has only been charged a small fee to accommodate the last add on. Why can’t I have my add on benefits now? Since changing my account the commercials are almost * minutes longer than before!!!!*I almost cancelled my account but thought I’d give the “no commercials” add on a try. Why do I have to wait until next month???*Thank you, Linda
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