Download speed is usually *-* MBS instead of the ** MBS I was promised and am paying for.

GetHuman820856's customer service issue with Hughesnet from June 2018

Help with my Hughesnet issue
The issue in GetHuman820856's own words
The problem: Download speed is usually *-* MBS instead of the ** MBS I was promised and am paying for.
GetHuman820856 did not yet indicate what Hughesnet should do to make this right.
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Hughesnet

Customer service issue
Reported by GetHuman820856
Jun 26th, 2018 - 4 mons ago
I have an issue with Hughesnet too
Fixed
Seen by 7 customers so far
Similar issue to 307 others
0 customers following this
Items needed
Account holder name
Billing address
Last 4 of SSN
Phone number on account
Timeline
GetHuman820856 started working on this issue
Jun 26th 1:30am
GetHuman820856 indicated the issue is not fixed yet.
Jun 28th 12:00am