My purchased rug may be headed for an old address after having been paid for!

GetHuman-kehoeba's customer service issue with Houzz from February 2020

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The issue in GetHuman-kehoeba's own words
to get the paid-for rug to proper address ... I'll try again. I ordered a rug today *****-****-****-**** from houzz.com and paid for it with card. (**x** sisal rug). I then saw that the shipping address was my former house in Santa Fe. I now live in Seattle, WA. Each time I try to send this, all pertinent info is deleted on my site so I don't know if you get it. I don't want my PURCHASED rug to go to an incorrect address!!!
Frustrating because I gave all details and seemingly all details were blocked out at least for me, very upsetting since the site says give as much detail as possible.
All I need from houzz is to confirm the address change
I have been a customer of houzz.com in the past.
Yes, I have been on phone without success and on internet shortly after discovering the probem for a great part of this day. I need confirmation!
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Houzz

shipment of already purchased rug
Customer service issue
Reported by GetHuman-kehoeba
Feb 9th, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 497 others
0 customers following this

Timeline

GetHuman-kehoeba started working on this issue
Feb 9th 2:42am

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