I am a newspaper and digital subscriber. I plan to cxl my subscription if immediate act...

GetHuman4033023's Complaint issue with Houston Chronicle from December 2019

Help with my Houston Chronicle issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4033023's own words
I am a newspaper and digital subscriber. I plan to cxl my subscription if immediate action is not taken. for three weeks my digital email edition of the newspaper is not working properly. whenI click on the Email edition the first page of the newspaper does not come u allowing me to to move from one page to another-instead I get a digital printout of articles in the newspaper*I have called * different times to get this fixed and after a ** minute wait each time ,I am dropped from the line*this is no way to treat a long time subscriber -get this fixed immediately or I am cxling your paper.

GetHuman4033023 did not yet indicate what Houston Chronicle should do to make this right.

How GetHuman4033023 fixed the problem
Got knocked on your dial in list after ** minute list * different time and ont time was referred to utside paid consultant that wanted to be paid to fix the problem. horrible service
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Houston Chronicle

Complaint issue
Reported by GetHuman4033023
Dec 3rd, 2019 - a year ago
Fixed
GetHuman4033023 shared how to fix
Seen by 9 customers so far
Similar issue to 221 others
0 customers following this
Items needed
Account name
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Timeline

GetHuman4033023 started working on this issue
Dec 3rd, 2019 3:37pm
GetHuman4033023 indicated the issue is not fixed yet.
Dec 3rd, 2019 7:40pm
GetHuman4033023 confirmed the issue is fixed. Hooray!
Dec 6th, 2019 8:16pm