What Do I Do If I Didn't Get My Paper from the Houston Chronicle?

What Do I Do If I Didn't Get My Paper From the Houston Chronicle?

The Houston Chronicle is the premier newspaper in Houston, Texas. It was established in 1901 and has been running ever since. In fact, when categorized by Sunday circulation numbers, it is the third largest newspaper in the country with 1.4 million copies circulated only surpassed by the New York Times and Los Angeles Times.

Therefore, it is understandable that you may some questions when you do not receive one of the largest daily newspapers in the country. You can rest assured with millions receiving the newspaper, you are not the only one facing this issue.

Lucky for Houston Chronicle readers, the newspaper does have measures in place for when such an incidence occurs.

When you do not get your paper, the first thing should be to check your lawn or apartment if the paper was placed elsewhere. If you still cannot receive your paper then you should notify The Houston Chronicle.

If you did not receive your Houston Chronicle newspaper at the regular address, you should file a report with the newspaper. One of the ways you can do so is by following these steps:

1. Launch your web browser
2. Open the Houston Chronicle website
3. Click on ‘Subscribers'
4. You will be prompted to log in to your account. Input the necessary details and log in
5. Select ‘Your Services' from the site toolbar
6. Click ‘Delivery Issue' and proceed to report your delivery problem.

You may also not receive your newspaper if you move to a different location but you forget to change the address on record with the Houston Chronicle. You can change your address with the newspaper through the following process:

1. Launch your web browser
2. Open the Houston Chronicle website
3. Click on ‘Subscribers'
4. You will be prompted to log in to your account. Input the necessary details and log in
5. Go to ‘My profile'
6. Locate the address that is connected to your profile. Change the address and input the correct one
7. Houston Chronicle will either call you or send you an email confirming the change of address. Confirm the change and you should receive your newspaper going forward.

Another reason why you may not receive your Houston Chronicle Newspaper is if you changed the frequency of delivery and forgot or someone else changed it. You can confirm the days you have set for delivery on your account. To change the days you receive the newspaper, you will have to contact the Subscriber Services Department directly.

If you do not find the paper on your property but the Newspaper states that it was delivered, it may be that the delivery guy dropped off the paper somewhere you could not find it. You can change where the newspaper is placed by the paper boy by calling the Subscriber Services department and giving them the appropriate place to leave the paper.

Contacting Customer Care

You can contact Houston Chronicles customer service department in a variety of ways. The first is through the phone. You can call customer care and ask to be connected to the Subscriber Services and report a missing or damaged delivery.

The Houston Chronicle has two customer service numbers which you can get on GetHuman.

Calling customer care is by far the best way to contact them to report a missing paper delivery. They are always available so you can call at any time.

The other method through which you can contact the Houston Chronicle customer care is through their online help desk. The help desk is not the most effective way to report a missing delivery but it does work. It could turn out to be of more use than you think. You can retrieve the desk's address from GetHuman.