**** roaches and bed bugs in rooms had to switch * times all rooms were disgusting and...
GetHuman817445's customer service issue with Hotwire from June 2018
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The issue in GetHuman817445's own words
**** roaches and bed bugs in rooms had to switch * times all rooms were disgusting and bug infested!!! Booked here for * days and didnt even stay full time because rooms were so bad cockroaches were crawling in my and it was disgusting and unbearable! I have a * and * year old child....how would you feel staying in a room with huge live and dead **** roaches and bug beds? Even the front desk lady told me that some of their rooms were infested with bed bugs! Why are these even allowed to be rented out? This isnt acceptable. I have been trying to get in touch with the general manager because apparently they dont have a corporate guest relations because they are privately owned and it has been impossible to get ahold of her to have my situation fixed. I dont think its even fair that I was forced to stay in an infested hotel with no warning of bed bugs or roaches. This is not acceptable. I even asked for them to just clean my room and pick up the dead roaches. They did not clean my room one time my whole stay!! Everyday i asked can you please clean the room and I wouldnt be there and they would tell me "we will get to it tomorrow"..i paid hotwire over ***$ to stay for * days and a ridiculous $*** deposit for a room in an untreated bed bug infested hotel that i was checked into without being told until after I had began my stay that they had contracted bed bugs.
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