You guys are saying that the hotel we booked won't give us a refund but the hotel is te...

GetHuman5863318's customer service issue with Hotels.com from March 2021

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The issue in GetHuman5863318's own words
You guys are saying that the hotel we booked won't give us a refund but the hotel is telling us that you won't give us the refund so it's a back and forth battle but the hotel isn't clean like the picture shows and done game drug activity is in the area at that hotel even though they say they got on the site security he was nowhere to be seen and I have a wife or son two dogs trying to go somewhere different and nice not too pricing and just the hotel we get and I click refundable and cancellation to where I'm able to do that and get my refund if you think it's enough to understand it wasn't so I explained to the other agents that we got pulled over and leave it there cuz I was followed us and they told the cops when the cops pulled both of us over that we were smuggling kids because they were high and the officer laughed and said that he goes to the hotel multiple times regularly Dan and day out and that he was glad we were going to a different hotel because it wasn't a good fit for us or our son and animals and I'm having problems with getting a hotel switch or getting a refund your agents don't want to do none of it and the guy at the hotel saying that they lied by saying that they were calling and that they never called once and said that he'll get at **:** tomorrow will be better because then he wants to conference call we all three can see who said what but I have a recording of me in the hotel working conversation

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Hotels.com

Customer service issue
Reported by GetHuman5863318
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 1866 others
0 customers following this

Timeline

GetHuman5863318 started working on this issue
Mar 19th 11:01am