It was frustrating. I was placed on hold for long period of times with same respersenti...

GetHuman5320897's customer service issue with Hotels.com from October 2020

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The issue in GetHuman5320897's own words
It was frustrating. I was placed on hold for long period of times with same respersentive. Then when asked to talk with someone over him, was told, he was a supervisor. Was placed on long hold again, to be told someone would call me back within **mins. Over hour later (which I understand, because of everything going on).I was told my money would be refunded and I would receive a $*** voucher(which I did)but could use only on time, which I wasn't explain. Therefore, I didn't get to use the full amount. To get updated from bank today the money had been taken from my account and it was hotel.com that could*would and can refund my money back within **hrs. To now I'm sitting here stressing and having to get ahold of someone again, along with having no where to live come checkout in the morning, due to funds being taken and not released back like told. Having a toddler and a pet during the pandemic is bad enough, to losing your home to living in hotels, and now having no where cause of no funds. I would like hotel.com to accommodate for my week stay while I'm continuing to have to wait for my refund because I do not have the money and nowhere to go from ** today

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Hotels.com

Customer service issue
Reported by GetHuman5320897
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1660 others
0 customers following this

Timeline

GetHuman5320897 started working on this issue
Oct 1st, 2020 1:52pm

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