Dear Sirs,**On April ** I cancelled through, as per instructions from Hotels.com throug...

GetHuman-davekeij's customer service issue with Hotels.com from July 2020

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The issue in GetHuman-davekeij's own words
Dear Sirs,**On April ** I cancelled through, as per instructions from Hotels.com through a link my booking with reservation *************. I had to cancel the booking due to Corona. The expected admin time to get my money and rewards point back is apparently ** day's. The ** day's are more then over even if you would count it as ** working day's and I still do not have the reward points back. I completelly understand the working preasure to admin all the cancelations but almost * months is far out of any tollerance. *I ask you to give me the status of the cancelation and more important my refund of the money and more important the reward points as I like to make another booking with those points.**Looking forward to your response**Dave Keijzer

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Hotels.com

Customer service issue
Reported by GetHuman-davekeij
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 2754 others
0 customers following this

Timeline

GetHuman-davekeij started working on this issue
Jul 14th 5:24am
GetHuman-davekeij indicated the issue is not fixed yet.
Jul 14th 9:38am