Forgott to insert my promotional code RWD*X****

GetHuman4879738's Change a Reservation issue with Hotels.com from May 2020

Help with my Hotels.com issue
The issue in GetHuman4879738's own words
Hello,*N* Membre *********I just made a reservation for ** nights : *APA Hotel & Resort Nishishinjuku Gochome Eki Tower*Num*ro de confirmation : **************and asked help to your service for a payment problem,*everything was going well and finalised with your collegue.**But we forgott to enter the promotional code for this reservation.*Could you, please, add this code RWD*X**** to the reservation to get my free nights.*Many thanks in advance.*Best*G*rard GLESS.****Bonjour,*N* Membre *********Je viens d'effectuer une r*servation : *APA Hotel & Resort Nishishinjuku Gochome Eki Tower*Num*ro de confirmation : **************et fait appel * vos services pour le paiement qui ne passait pas,*tout c'est bien termin* et finalis* gr*ce * votre coll*gue,*sauf que nous avons omis de pr*ciser que je pouvais pr*tendre pour cette r*servation * cumuler et doubler les vignettes correspondantes * cette r*servation.*Pourriez-vous, s'il vous plait, rajouter le code RWD*X**** * cette r*servation.*Remerciements anticip*s.*Meilleurs messages*G*rard GLESS

GetHuman4879738 did not yet indicate what Hotels.com should do to make this right.

Good service*No deception
How GetHuman4879738 fixed the problem

We are waiting for GetHuman4879738 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hotels.com's attention and get better help faster. Tap below to get started.
Having Hotels.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hotels.com

Change a Reservation issue
Reported by GetHuman4879738
May 28th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 2687 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman4879738 started working on this issue
May 28th, 2020 7:02am
GetHuman4879738 shared this issue with others over email
May 28th, 2020 7:09am
GetHuman4879738 indicated the issue is not fixed yet.
May 28th, 2020 2:32pm
GetHuman4879738 indicated the issue is not fixed yet.
May 28th, 2020 2:33pm